If you have questions regarding your shipment, such as tracking, how to cancel a shipment, how to schedule a new collection, how to request assistance with a delivery... you are in the right place. Here you can find the essential information needed when the parcel is in the process, or it has already been dispatched.
Pick up
- Reschedule Pick up
- Do you have drop off services?
- Can I pay my shipment when driver arrives to pick it up?
- When will the driver arrive to pick up my parcel?
- Can I choose the pick up time?
- Can I modify the collection time?
Delivery
- Collections and deliveries at home
- Estimated and Guaranteed Deliveries
- How to calculate delivery date?
- Collection and deliveries on a Saturday
- Can I have the recipient pay the cost of the shipping service?
- I've booked my shipment with Packlink. Do I have to contact the carrier?
Tracking
Packaging
Measure and weight my parcel
- What happens if my parcel is bigger/heavier than declared?
- I do not know the weight and dimensions of my parcel. What should I enter?
- How can I measure or weigh my parcel
- How can I weigh my parcel?
- How to measure your parcel
- How to measure a suitcase
Billing
- Why does Packlink request to verify my credit card?
- Why is Customer Service requesting an additional charge for a service?
- I have received a refund but I do not have the invoice, how can I get it?
- Additional charges in case of overweight or oversized parcels
- Do you offer cash on delivery services?
- Will I receive my invoice at the time of purchasing a service?
Customs
Cancel shipment
Claims
- The 5 essential requirements to open a claim
- Prohibited Items and no compensation items
- Who is entitled to submit a complaint?
- What insurance coverage does my shipment have?
- Can I add protection cover to my order?
- What is the deadline to make a claim for lost or damage goods?