If you have questions regarding your shipment, such as tracking, how to cancel a shipment, how to schedule a new collection, how to request assistance with a delivery, you are in the right place. Here you can find the essential information needed when the parcel is in the process, or it has already been dispatched.
Pick up
- How do I reschedule a pick up?
- Parcel not collected at the scheduled time
- What can I do if the courier is unable to find the sender address?
- I was absent when courier arrived to pick up my parcel, what can I do?
- Drop off services
- Home pick up
Delivery
- What are the main differences between Estimated and Guaranteed delivery?
- When the parcel will be delivered?
- The parcel has not been delivered, what do I need to do?
- Proof of Delivery
- Delivery to a safe place
- Will the courier call the recipient before the delivery?
Tracking
- How can I retrieve my Packlink reference number?
- How do I track my shipment?
- Tracking not available
- The tracking status of my parcel has not updated
- Alert notification in the tracking status
- After 24 hours the tracking is still not available
Packaging
Measure and weight my parcel
Billing
- Cash on Delivery Information
- Which payment methods does Packlink accept?
- Why does Packlink request to verify my credit card?
- What should I do in case of payment error?
- I've been charged twice, what should I do?
- Will I receive my invoice at the time of purchasing a service?
Gümrük
- Customs invoice and how to complete it
- Sending a parcel outside the EU. What documents are required?
- What is European Union and what countries belongs to it?
- What is Customs?
- Who is responsible for the customs duty?
- Sanctions and export controls
Cancel shipment
Claims
- The essential requirements for submitting a claim
- How can I request compensation for loss or damage?
- Who should start a complaint?
- What’s the period to start a claim?
- Compensation process
- Required documentation to open a claim