If you have questions regarding your shipment, such as tracking, how to cancel a shipment, how to schedule a new collection, how to request assistance with a delivery, you are in the right place. Here you can find the essential information needed when the parcel is in the process, or it has already been dispatched.
Pick up
- Reschedule Pick up
- Parcel not collected at the scheduled time
- What can I do if the courier is unable to find the sender address?
- I was absent when courier arrived to pick up my parcel, what can I do?
- Drop off services
- Home pick up
Delivery
- When the parcel will be delivered?
- The parcel has not been delivered, what do I need to do?
- Proof of Delivery
- Delivery to a safe place
- Will the courier call the recipient before the delivery?
- What happens if my item arrives damaged?
Tracking
- Track my shipment
- Tracking not available
- The tracking status of my parcel has not updated
- How do I contact Packlink's customer support team?
- Alert notification in the tracking status
- After 24 hours the tracking is still not available
Packaging
Measure and weight my parcel
- What happens if my parcel is bigger/heavier than declared?
- How to weigh and measure my parcel?
- How can I weigh my parcel?
- How do I measure my parcel?
- What is Volumetric Weight?
- Parcel sizes
Billing
- Which payment methods does Packlink accept?
- Why does Packlink request to verify my credit card?
- What should I do in case of payment error?
- I've been charged twice, what should I do?
- Will I receive my invoice at the time of purchasing a service?
- How can I obtain my invoice?
Customs
- Customs invoice and how to complete it
- Do I need to complete a customs form?
- Who is responsible for the customs duty?
- Sending a parcel outside the EU. What documents are required?
- What is Customs?
- What is European Union and what countries belongs to it?
Cancel shipment
Claims
- The 5 essential requirements to open a claim
- Compensation process
- What are the advantages of Packlink insurance cover?
- Required documentation to open a claim
- Proof of value
- My parcel has been damaged. What can I do?