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  1. Packlink Help Center
  2. Help with a shipment
  3. Billing

Billing

  • Which payment methods does Packlink accept?
  • Why does Packlink request to verify my credit card?
  • What should I do in case of payment error?
  • I've been charged twice, what should I do?
  • Will I receive my invoice at the time of purchasing a service?
  • How can I obtain my invoice?
  • Can I receive an invoice with all my orders?
  • Can I modify the details of my invoice?
  • Can I have the recipient pay the cost of the shipping service?
  • Can I pay cash to the driver for the shipment?
  • Why is Customer Service requesting an additional charge for a service?
  • Additional charges in case of overweight or oversized parcels
  • I have received a refund but I do not have the invoice, how can I get it?

Need help?

Contact us about your delivery, arrange a new collection, raise a claim, check your invoice etc. either via Chat or Email. We are available Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00

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