Billing
- Unknown charges
- How does the automatic payment collection process work?
- VIES: What is it and how do I register?
- Packlink tax details
- Which payment methods are accepted?
- Why does Packlink ask to verify my card?
- What should I do if there’s a payment error?
- I’ve been charged twice, what do I need to do?
- Will I receive an invoice as soon as I finalise a shipment?
- How do I get an invoice?
- Can I receive a single invoice for all purchased shipments?
- Will I receive an invoice with VAT?
- Can I change the invoice data?
- What is the freight collect shipping?
- Can I purchase a shipment and have the recipient pay for it?
- Cash on delivery service
- How can I change the IBAN number for the cash on delivery payment?
- Why haven't I received the cash on delivery money?
- Additional service charges
- Additional charges due to difference in weigh or measurements