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Reference number
Delivery
Your shipment has been delayed.
To speed up the search, we need a description or images of the item.
Your shipment has been canceled
It is not possible to manage a delivery when the service has been cancelled. Please reply to the cancellation request if you need to keep the label.
Your shipment is Ready for Collection
Currently, we are unable to provide a delivery date. Once the shipment has been picked up you will be able to track it.
To speed up the search, we need a description or images of the item.
Detail the changes you need to make to the delivery.
Your shipment has been delayed.
To speed up the search, we need a description or images of the item.
Reference number
Please enter the following information
Your parcel is out for delivery or is being returned to the sender, we can therefore not make anymore changes to the shipment
Reference number
Your shipment is Ready for Collection
Your shipment has not yet entered the carrier´s network, so a delivery claim cannot be submitted. Please complete the picup request form.
Your shipment is Canceled
It is not possible to manage a delivery when the service has been cancelled. Please reply to the cancellation request if you need keep the label
Your shipment is out for delivery or returned to sender
Your parcel is out for delivery or is being returned to the sender, we can therefore not make anymore changes to the shipment
Your shipment is Delivered
According to the carrier´s provided information, your shipment has been delivered. Should you need to dispute this delivery, please complete the claim form for loss.
Reference number
Your shipment is Ready for Collection
Currently, we are unable to provide a delivery date. Once the shipment has been picked up you will be able to track it.
Your shipment has been canceled
It is not possible to manage a delivery when the service has been cancelled. Please reply to the cancellation request if you need to keep the label.
Your shipment is Delivered
According to the carrier´s provided information, your shipment has been delivered. Should you need to dispute this delivery, please complete the claim form for loss.
Your shipment is still in transit
The parcel in question has been picked up in the last 48h and should be delivered soon. Please contact us again should the parcel not be delivered in the next 48h. Please remember that the mentioned transit times, are estimates and depending on season and volume can vary.
If the parcel has not been delivered, we need the reference number to locate it and give you more information.
Help
The Packlink reference number is an alphanumeric code we need to identify your shipment, it starts with GB, if you don´t remember it click here
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SENDThere's already an open ticket on this shipment. #
Reference number
With the reference number provided there is an existing support request already generated, please check the status below.
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