Tracking your shipment is very easy. You can do this once the merchandise has been scanned, collected or dropped off through your post-sales page, from the transport carrier's website or by using our platform.
- Tracking from the Packlink platform (available for the sender and recipient)
- Tracking from the post-sales page (available for the purchaser of the shipment)
- Tracking from the carrier's website (available for the purchaser of the shipment)
Before tracking your shipment, please note the following:
- Tracking information may take up to 12 hours to become available after the package is picked up or dropped off (depending on the purchased service). When the merchandise has reached the carrier's facilities, has been scanned into the system, and is marked as: In transit, that's when you'll be able to view the updates.
- The contracting party is responsible for verifying the status of the shipment until it is delivered. In the event of incidents during transport, this party must contact the Packlink customer service team to give instructions to the carrier and solve the problem, to avoid the parcel being returned to its origin.
Important
If 48 hours after the expected delivery date your shipment has no updates and the status remains unchanged, please contact the Packlink Customer Service team. To do this, go to the support page, select the Contact Support option and then choose the Tracking category. Our agents will raise the issue with the carrier to provide you with updated information about the delivery.
Tracking from the Packlink platform:
- Go to the Packlink homepage.
- Click the Track shipment tab.
- In the search bar, enter the Packlink reference number of the shipment. This is an alphanumeric code of 19 digits that includes letters and number (Example: UN2025COM0000000000).
You can find it in the service confirmation email sent by Packlink after purchasing the shipment, or you can also retrieve it using the tool available in our Help Center. - Click Search.
- Check the status of your shipment and review all the updates.
If you are the recipient of the shipment and the tracking is not up to date, please contact the sender directly for more information.
Tracking from the post-sales page:
- Access the Packlink support page.
- Then, select Self Service.
- Enter your Order Reference. This is an alphanumeric code of 41 digits that includes letters, numbers and dashes (Example: UNCOM2025-450p8212-a29c-46k7-i774-2023l5121185). You can find it in the service confirmation email sent by Packlink after purchasing the shipment.
- Click Send info.
- Check the status of your shipment.
In our Help Center we explain the meaning of each shipment status.
Tracking from the carrier's website:
- Access the Packlink support page.
- Then, select Self Service.
- Enter your Order Reference. This is an alphanumeric code of 41 digits that includes letters, numbers and dashes (Example: UNCOM2025-450p8212-a29c-46k7-i774-2023l5121185). You can find it in the service confirmation email sent by Packlink after purchasing the shipment.
- Click Send info.
- In the Carrier information section, click the icon
to copy the Tracking number. - Then click the button on the right that indicates the Tracking page and the name of the transport company.
- A new tab will automatically open in your browser and will take you to the carrier's website.
- In the search bar, paste the Tracking number and press the Enter key on your keyboard.
- Check the status of your shipment and review all updates.