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How do I track my shipment?

Tracking your shipment is very easy. You can do this once the merchandise has been scanned, collected or dropped off through your post-sales page, from the transport carrier's website or by using our platform.

Before tracking your shipment, please note the following:

  • Tracking information may take up to 12 hours to become available after the package is picked up or dropped off (depending on the purchased service). When the merchandise has reached the carrier's facilities, has been scanned into the system, and is marked as: In transit, that's when you'll be able to view the updates.
  • The contracting party is responsible for verifying the status of the shipment until it is delivered. In the event of incidents during transport, this party must contact the Packlink customer service team to give instructions to the carrier and solve the problem, to avoid the parcel being returned to its origin.

Important
If 48 hours after the expected delivery date your shipment has no updates and the status remains unchanged, please contact the Packlink Customer Service team by submitting a request through the support page and selecting the Tracking option. Our agents will raise the issue with the carrier to provide you with updated information about the delivery.

 

Tracking from the Packlink platform:

  1. Go to the Packlink homepage.
  2. At the top right of the page, click the Tracking tab.
  3. Then click Packlink Tracking.
  4. In the search bar, enter the Shipment reference.
    • This is an alphanumeric code of 19 digits that includes letters, and numbers and starts with: UN20 (Example: UN2023COM000001234). You can find it in the service confirmation email that Packlink has sent to the contracting party of the shipment.
  5. Click Search.
  6. Check the status of your shipment and review all the updates.

If you are the recipient of the shipment and the tracking is not up to date, please contact the sender directly for more information.

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Tracking from the post-sales page:

  1. Access the Packlink support page.
  2. Select the contact option related to a shipment.
  3. Enter your Order ID.
    • This is an alphanumeric code of 32 digits that includes letters, and numbers and is divided by dashes (Example: 450p8212-a29c-46k7-i774-2023l5121185). You can find it in the service confirmation email sent to you by Packlink after completing the shipment purchase.
  4. Click Send info.
  5. Check the status of your shipment.

In our Help Center we explain the meaning of each shipment status.

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Tracking from the carrier's website:

  1. Access the Packlink support page.
  2. Select the contact option related to a shipment.
  3. Enter your Order ID.
    • This is an alphanumeric code of 32 digits that includes letters, and numbers and is divided by dashes (Example: 450p8212-a29c-46k7-i774-2023l5121185). You can find it in the service confirmation email sent to you by Packlink after completing the shipment purchase.
  4. Click Send info.
  5. In the Carrier information section, click the icon  to copy the Tracking number.
  6. Then click the button on the right that indicates the Tracking page and the name of the transport company.
  7. A new tab will automatically open in your browser and will take you to the carrier's website.
  8. In the search bar, paste the Tracking number and press the Enter key on your keyboard.
  9. Check the status of your shipment and review all updates.

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