Welcome to the Packlink Help Center
To facilitate access to content, we have divided articles into 2 main categories, corresponding to issues before and after the generation of the shipping label.
Most popular articles
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What is Packlink? Packlink is an online platform where you can compare and buy shipments easily and quickly with to... See more
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How do I create a shipment? To create a shipment through Packlink you must follow the following steps: Go to the Packlink ho... See more
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Are labels mandatory? In the majority of cases for shipping services offered by Packlink, it is mandatory to print and ... See more
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How do I apply the shipping label? If you correctly apply labels to your parcels, delays, issues and losses are going to be much les... See more
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Prohibited items and no compensation items You are responsible for checking that your item can be sent with us, please check this list befor... See more
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How can Packlink deliveries be so cheap? Packlink has the best courier offers on the market due to the commercial agreements with carriers... See more
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What is Packlink PRO? Packlink PRO is a comparison and management shipping tool, for businesses and individuals. This s... See more
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How do I create a Packlink PRO account? If you want to enjoy the benefits of being a Packlink PRO customer, register for free on our webs... See more
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How do I reschedule a pickup? In the rare event that the carrier does not pick up your shipment, you can reschedule the collect... See more
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How do I track my shipment? Tracking your shipment is very easy. You can do this once the merchandise has been scanned, colle... See more
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How can I retrieve my Packlink reference number? To help us find your reference number, please enter all the information you have. If you only kno... See more
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Packaging Guide This section specifies the guidelines that you must follow to carry out to sufficiently package y... See more
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What if my shipment exceeds the size or weight? To finalise your order on Packlink, you need a tape measure and a scale so that when you enter th... See more
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Customs invoice and how to complete it If you send or receive any parcel from outside the European Union (EU), you must fill out, print ... See more
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Packlink Cancellation Policy Packlink will handle the reimbursement of the service fee as long as this request is carried out ... See more
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Can I cancel a shipment? Yes, in accordance with Packlink Cancellation Policy, you can cancel the shipment after making th... See more
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The essential requirements for submitting a claim for damage, loss or missing content In the case of damage, loss or missing content you can file a claim to Packlink, provided that yo... See more