Welcome to the Packlink Help Center
To facilitate access to content, we have divided articles into 2 main categories, corresponding to issues before and after the generation of the shipping label.
Most popular articles
-
What is Packlink? Packlink is a simple and cost-effective online platform that allows you to compare costs of posta... See more
-
How to apply the shipping label to the parcel? Shipping labels must always be applied on the outside of the package. We suggest to insert a seco... See more
-
Are labels mandatory? For the shipping services offered by Packlink, it is mandatory to print and attach the shipping l... See more
-
Prohibited Items and Non-Compensation Items You are responsible for checking that your item can be sent with us, please check this list befor... See more
-
Packlink Offers Cheaper Postage Packlink offers cheaper prices when compared to national postal services or mainstream transport ... See more
-
Packlink PRO- Packlink for your Business Packlink PRO is a platform created especially for companies and E-commerce. The mission of Packli... See more
-
Register with Packlink PRO To register with Packlink PRO, you only have to provide the following information: E-mail addres... See more
-
How do I reschedule a pick up? In the rare event that the carrier did not collect the shipment on the requested day, You can req... See more
-
How can I retrieve my Packlink reference number? To help us find your reference number, please enter all the information you have. If you only kno... See more
-
How do I track my shipment? Tracking your shipment on Packlink is very easy. There are three different ways for you to track ... See more
-
Packaging Guide This section specifies the guidelines that you must follow to carry out to sufficiently package ... See more
-
What happens if my parcel is bigger/heavier than declared? If your parcel is bigger or weighs more than what is allowed for the price band you have paid for... See more
-
Customs invoice and how to complete it If you send or receive any parcel from outside the European Union, you have to download, complet... See more
-
The 5 essential requirements to open a claim In case of damage or loss you can file a claim to Packlink, provided that you meet these 5 mandat... See more