Welcome to the Packlink Help Center
To facilitate access to content, we have divided articles into 2 main categories, corresponding to issues before and after the generation of the shipping label.
Most popular articles
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What is Packlink? Packlink is an online platform where you can compare and buy shipments easily and quickly with to... See more
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How do I create a shipment? To create a shipment through Packlink you must follow the following steps: Go to the Packlink ho... See more
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Are labels mandatory? In the majority of cases for shipping services offered by Packlink, it is mandatory to print and ... See more
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Prohibited items and no compensation items You are responsible for checking that your item can be sent with us, please check this list befor... See more
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How can Packlink deliveries be so cheap? Packlink has the best courier offers on the market due to the commercial agreements with carriers... See more
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What is Packlink PRO? Packlink PRO is a comparison and management shipping tool, for businesses and individuals. This s... See more
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How do I create a Packlink PRO account? If you want to enjoy the benefits of being a Packlink PRO customer, register for free on our webs... See more
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How do I reschedule a pick up? In the rare event that the carrier did not collect the shipment on the requested day, you can req... See more
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How can I retrieve my Packlink reference number? To help us find your reference number, please enter all the information you have. If you only kno... See more
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How do I track my shipment? Tracking your shipment on Packlink is very easy. There are three different ways for you to track ... See more
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Packaging Guide This section specifies the guidelines that you must follow to carry out to sufficiently package y... See more
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What if my shipment exceeds the size or weight? To finalise your order on Packlink, you need a tape measure and a scale so that when you enter th... See more
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Customs invoice and how to complete it If you send or receive any parcel from outside the European Union, you have to download, complete... See more
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The essential requirements for submitting a claim In the case of damage or loss you can file a claim to Packlink, provided that you meet the follow... See more