Welcome to the Packlink Help Center
To facilitate access to content, we have divided articles into 2 main categories, corresponding to issues before and after the generation of the shipping label.
Most popular articles
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What is Packlink? Packlink is a simple and cost-effective online platform that allows you to compare costs of posta... See more
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How do I ship a parcel online with Packlink? Ship with Packlink in 4 simple steps: Enter postcode and country of origin. Enter postcode and c... See more
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How to apply the shipping label to the parcel? Shipping labels must always be applied on the outside of the package. We suggest to insert a seco... See more
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Are labels mandatory? For the shipping services offered by Packlink, it is mandatory to print and attach the shipping l... See more
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Prohibited items and no compensation items You are responsible for checking that your item can be sent with us, please check this list befor... See more
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Packlink Offers Cheaper Postage Packlink offers cheaper prices when compared to national postal services or mainstream transport ... See more
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Packlink PRO- Packlink for your Business Packlink PRO is a platform created especially for companies and E-commerce. The mission of Packli... See more
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Register with Packlink PRO To register with Packlink PRO, you only have to provide the following information: E-mail addres... See more
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How do I reschedule a pick up? In the rare event that the carrier did not collect the shipment on the requested day, You can req... See more
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How can I retrieve my Packlink reference number? To help us find your reference number, please enter all the information you have. If you only kno... See more
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How do I track my shipment? Tracking your shipment on Packlink is very easy. There are three different ways for you to track ... See more
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Packaging Guide This section specifies the guidelines that you must follow to carry out to sufficiently package ... See more
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What happens if my parcel is bigger/heavier than declared? If your parcel is bigger or weighs more than what is allowed for the price band you have paid for... See more
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Customs invoice and how to complete it If you send or receive any parcel from outside the European Union, you have to download, complet... See more
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The essential requirements for submitting a claim In the case of damage or loss you can file a claim to Packlink, provided that you meet the follow... See more