Welcome to the Packlink Help Center

To facilitate access to content, we have divided articles into 2 main categories, corresponding to issues before and after the generation of the shipping label.

⚠️ COVID-19 Update All services shown on the Packlink platforms and Customer Service are operating as normal. Howeve... See more
What is Packlink.com? Packlink.com is a simple and powerful tool that allows you to compare costs and ship your parcel ... See more
Are labels mandatory? If you have booked a service that has the logo "Printer required", it is mandatory to print the l... See more
Reschedule Pick up My parcel has not been collected. What can I do? If your parcel has not yet been collected, you ... See more
Track my shipment To track your shipment go to https://www.packlink.com/en-GB and with your Packlink reference ... See more
Packaging instructions Please take some time to read carefully the 5 rules for good packaging, poor packaging could lead... See more
What happens if my parcel is bigger/heavier than declared? If your parcel is bigger or weighs more than declared, the carrier may issue an additional charge... See more
Customs invoice document and how to complete it If you send or receive any parcel from outside the European Union, you have to complete and attac... See more
The 5 essential requirements to open a claim In case of damage or loss you can file a claim to Packlink, provided that you meet these 5 mandat... See more
Prohibited Items and no compensation items Did you know that Alcohol Perfumes Batteries are prohibited goods? Check all prohibited goods ... See more