Welcome to the Packlink Help Center
To facilitate access to content, we have divided articles into 2 main categories, corresponding to issues before and after the generation of the shipping label.
Most popular articles
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COVID-19 update Covid-19 At Packlink, we want to support our customers even in these unprecedented times and hel... See more
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What is Packlink? Packlink is a simple and cost-effective online platform that allows you to compare costs of posta... See more
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How to apply the shipping label to the parcel? Shipping labels must always be applied on the outside of the package. We suggest to insert a seco... See more
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Are labels mandatory? For the shipping services offered by Packlink, it is mandatory to print and attach the shipping l... See more
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Prohibited Items and Non-Compensation Items You are responsible for checking that your item can be sent with us, please check this list befor... See more
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Packlink Offers Cheaper Postage Packlink offers cheaper prices when compared to national postal services or mainstream transport ... See more
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Packlink PRO- Packlink for your Business Packlink PRO is a platform created especially for companies and E-commerce. The mission of Packli... See more
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Register with Packlink PRO To register with Packlink PRO, you only have to provide the following information: E-mail addres... See more
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Reschedule Pick up The carrier did not collect the shipment on the requested day. What should I do? You can request ... See more
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Track my shipment How do I track my Packlink parcel? You can track your parcel in 2 ways: Use the Packlink ref... See more
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Packaging instructions Please take some time to read carefully the 5 rules for good packaging, poor packaging could lead... See more
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What happens if my parcel is bigger/heavier than declared? If your parcel is bigger or weighs more than what is allowed for the price band you have paid for... See more
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Customs invoice and how to complete it If you send or receive any parcel from outside the European Union, you have to download, complet... See more
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The 5 essential requirements to open a claim In case of damage or loss you can file a claim to Packlink, provided that you meet these 5 mandat... See more