Packlink Help Center

What is Packlink? Packlink is an online platform where you can compare and buy shipments easily and quickly with to... See more

How do I contact Packlink's customer support? In our Help Center, you will find all the information you need to resolve your queries, manage in... See more

How do I get a quote? Every transportation agency and service has their own rates. To find out the exact price of your ... See more

How do I create a shipment? To create a shipment through Packlink, follow the steps below: Access Packlink. On the Send packa... See more

What is it and how can I access the post-sales page? The post-sales page is an online space offered by Packlink where you can access all the informati... See more

How can I check the status of requests submitted to Packlink? If you have submitted a support request to Packlink and would like to check the status of your re... See more

Are labels mandatory? In the majority of cases for shipping services offered by Packlink, it is mandatory to print and ... See more

How do I apply the shipping label? If you correctly apply labels to your parcels, delays, issues and losses are going to be much les... See more

Prohibited and no compensation items You are responsible for checking that your item can be sent with us, please check this list befor... See more

What is Packlink PRO? Packlink PRO is a platform designed for businesses and individuals that allows to automate and op... See more

How do I create a Packlink PRO account? To register for Packlink PRO, please follow the steps below: Access the Packlink PRO registration... See more

How do I reschedule a pick up? In the rare event that the carrier does not pick up your shipment, you can reschedule the collect... See more

What should I do if my shipment has not been collected? If your shipment has not been collected, see below for what you should check and how to proceed d... See more

Guide to drop off the parcel at an office, ParcelShop or locker If you have purchased a Drop off Point shipment, it is important that you follow the instruction... See more

What do I do if the recipient hasn’t received my package? If the recipient hasn't receive the parcel, please check the following information: Check the t... See more

How do I get the proof of delivery (POD)? If you would like the proof of delivery (POD) for your shipment, you can request it once the parc... See more

What do I do if the package arrives damaged? If the courier delivers the package and it's damaged, please follow these instructions: When si... See more

How do I track my shipment? Tracking your shipment is very easy. You can do this once the merchandise has been scanned, colle... See more

Shipment statuses From the post-sales page, you'll be able to track and view the status of your shipments. This wil... See more

How can I retrieve my Packlink reference number? To help us find your reference number, please enter all the information you have. If you only kno... See more

Packaging Guide In this guide, we provide you with all the necessary guidelines to pack your parcel correctly. I... See more

What if my shipment exceeds the size or weight? To finalise your order on Packlink, you need a tape measure and a scale so that when you enter th... See more

Customs invoice and how to complete it If you send or receive any parcel from outside the European Union (EU), you must fill out, print ... See more

Customs regulations If you send or receive parcels from outside the European Union (UE), a customs invoice will be au... See more

Packlink Cancellation Policy Cancellation requests should be submitted at least one (1) day before the scheduled collection da... See more

Can I cancel a shipment? Yes, in accordance with Packlink Cancellation Policy, you can cancel the shipment after making th... See more

The essential requirements for submitting a claim for damage, loss or missing content In the case of damage, loss or missing content you can file a claim to Packlink, provided that yo... See more

How can I request compensation for damage, loss or missing content? In the event that your shipment has been delivered damaged, if the contents are missing or from P... See more

Welcome to the Packlink Help Center