Welcome to the Packlink Help Center

To facilitate access to content, we have divided articles into 2 main categories, corresponding to issues before and after the generation of the shipping label.

⚠️ COVID-19 Update All services shown on the Packlink platforms and Customer Service are operating as normal. Howeve... See more
What is Packlink.com? Packlink.com is a simple and powerful tool that allows you to compare costs and ship your parcel ... See more
Are labels mandatory? If you have booked a service that has the logo "Printer required", it is mandatory to print the l... See more
Reschedule Pick up My parcel has not been collected. What can I do? If your parcel has not yet been collected, you ... See more
Packaging instructions Packaging is everything. Inappropriate packaging will put your shipment at risk, therefore it is ... See more
What happens if my parcel is bigger/heavier than declared? If your parcel is bigger or weighs more than declared, the carrier may issue an additional charge... See more
The 5 essential requirements to open a claim In case of damage or loss you can make a claim to Packlink, provided that these 5 mandatory requi... See more
Prohibited Items and no compensation items Do you know what Alcohol Perfume Batteries prohibited items are? Review all the prohibited ite... See more