From the post-sales page, you'll be able to track and view the status of your shipments. This will help you track and trace the transit of the parcels.
In this article, we explain the meaning of each status and whether you need to take any action:
- Generating labels
- Ready for shipping
- In transit
- Ready for delivery
- Returned to sender
This indicates that our system is connecting with the transport company's system to complete the creation of the label, so it will be ready for download shortly.
This process usually takes between 10 and 15 minutes. However, on occasion, there may be delays in transmitting the information to the carrier, due to computer problems or the use of non-standard characters.
If, after this timeframe, you do not receive the label via email or you cannot download it from your post-sales page, please contact the Packlink Customer Service team by sending a request via the support page and choosing the Labels option. Our agents will send it to the email address you provided when you purchased the service.
Ready for shipping
It means that your shipment is ready to be picked up by the carrier or to be dropped off by the sender at a Drop-off Point (depending on the purchased service).
Please check in the Carrier information section on your post-sales page whether or not the service you have selected requires the label to be printed and attached to the package. Also, make sure you use proper packaging.
For more information, please consult the following articles:
It Indicates that your shipment has already left its place of origin and is in transit, but has not yet arrived at the final destination. During this stage, your package is on its way and is being transported through the carrier's network. Please keep using the tracking tool to stay up to date with the progress of the shipment.
If 48 hours after the expected delivery date your shipment has no updates and no change in status, please contact the Packlink Customer Service team by submitting a request via the support page and choosing the Tracking option. Our agents will contact the carrier and keep you updated with information about the delivery.
Ready for delivery
This means that your shipment has already arrived at the local depot, is in the final distribution process and is expected to be delivered throughout the day.
At this stage, the package departs on a delivery route either to be delivered to the recipient's address or to a Collection Point (depending on the purchased service).
If you have chosen a home delivery service, please make sure that someone is available to receive the package.
This indicates that your shipment has been delivered to the recipient's address or to a Pick-up point (depending on the purchased service).
Please check that the package has been delivered correctly and in good condition.
If the parcel is missing or you notice any problems such as damage and/or evidence of tampering, please consult the Delivery section of our Help Center to find out how to proceed.
This means the delivery of the goods has been delayed due to an incident. This may include, but is not limited to:
- Nobody was at the sender or delivery address.
- Incomplete/incorrect sender or delivery address.
- Merchandise held in Customs - Missing Documentation.
- Merchandise in warehouse.
If the tracking of your shipment shows there is an incident, please contact the Packlink Customer Service team by sending a request through the support page and choosing the option Delivery. Our agents will manage the incident with the transport company to offer you a solution.
For more information about this status, consult the article: What does Incident mean?
Returned to sender
This means that the package could not be delivered to the addressee and has been returned to the origin. This can happen for various reasons, such as incorrect/incomplete address, recipient absence, or refusal by the recipient, among others.
If the tracking of your shipment shows this status and you do not know the reason, please contact the Packlink Customer Service team by sending a request through the support page and choosing the option Delivery. Our agents will handle the incident with the transport company to request details of what happened and inform you of the return reason.
This indicates that the purchaser has requested the cancellation of the shipment. For this reason, the package will not be delivered.
A shipment can be cancelled as long as it has not been collected by the transport company or deposited by the sender at a Drop-off Point.
In these cases, the label must be discarded, as the Packlink team will invalidate it after receiving the cancellation request.
For more information, please consult the Cancel Shipment section of our Help Center.