The extra protection excludes damage and/or loss of used goods, which refers to any goods with an invoice date older than 60 days.
In case of loss of damage for second-hand goods a devaluation will be applied.
So that our team can process any claim file (damage or loss), you must always submit the claim with the email address of the person who finalised the order through the support page of our Help Center, selecting the option Claims and the category that best suits your case.
We recommend you check the essential requirements for submitting a claim and your inbox, as additional documentation may be required. Incomplete or incorrect documentation may delay the compensation process.