If you have questions regarding your shipment, such as tracking, how to cancel a shipment, how to schedule a new collection, how to request assistance with a delivery, you are in the right place. Here you can find the essential information needed when the parcel is in the process, or it has already been dispatched.
Pick Up
- How do I reschedule a pick up?
- What do I do if my package is not collected?
- Why didn't the courier collect my shipment at the scheduled time?
- Can I choose the collection time?
- What do I do if I wasn’t at home when they came to collect my package?
- Can I shorten the timeslot of the collection?
Delivery
- What are the main differences between Estimated and Guaranteed delivery?
- What do I do if the recipient hasn’t received my package?
- Home deliveries and collections
- How do you calculate the delivery date?
- How do I get the proof of delivery (POD)?
- EVRi: delivery into a safe place
Tracking
- How can I retrieve my Packlink reference number?
- How do I track my shipment?
- Can I contact the courier?
- What does Weight/Volume error mean?
- What does Incident mean?
- What does Missing Documentation mean?
Pack, measure and weigh your parcel
Billing
- Unknown charges
- How does the automatic payment collection process work?
- VIES: What is it and how do I register?
- Packlink tax details
- Which payment methods are accepted?
- Why does Packlink ask to verify my card?
Customs
- Customs invoice and how to complete it
- What documents do I need if I ship outside the EU?
- What is the European Union (EU)?
- What is Customs?
- Do I have to pay customs fees?
- Sanctions and export controls
Cancel shipment
Claims
- The essential requirements for submitting a claim for damage, loss or missing content
- How can I request compensation for loss or damage?
- Coverage for second-hand goods
- What is the standard coverage of my shipment?
- Who should start a complaint?
- What’s the period to start a claim?