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How to use Packlink

If you have questions about how to use our services such as how to send a package, how to print a label, integrate Packlink into your online store... You are in the right place, we have gathered for you the essential information on these and more topics.

How to use Packlink

  • What is Packlink?
  • How do I contact Packlink's customer support?
  • How do I get a quote?
  • How do I create a shipment?
  • How can I check the status of requests submitted to Packlink?
  • How can Packlink deliveries be so cheap?
See all 14 articles

Labels

  • Are labels mandatory?
  • How do I apply the shipping label?
  • Poste Italiane Print in Store service
  • Do I need to provide other documents in addition to the label?
  • What is a shipping label?
  • What is the address sheet?
See all 10 articles

Carriers

  • An Post
  • BRT
  • Chronopost
  • Colis Privé
  • Colissimo
  • Correos
See all 30 articles

What can I ship?

  • Prohibited and no compensation items
  • Can I send registered post?
  • Can I send food to the United States?
  • Can I send any type of item with Packlink?
  • Shipping animals is strictly forbidden
  • Can I send drugs and medicines?
See all 38 articles

Where can I ship?

  • Where can I ship with Packlink?
  • I can't find the postcode. How can I fix this?
  • Can I ship to the Canary Islands?
  • Can I deliver parcels to a PO Box or BFPO addresses?
  • Can I send packages to DOM-TOMs?
  • Lucid Packaging Act

Privacy

  • Privacy and Cookies policy
  • General Data Protection Regulation (GDPR)
  • How do I unsubscribe from Packlink Marketing emails?

PRO Features

  • What is Packlink PRO?
  • How do I create a Packlink PRO account?

Terms and conditions

  • Terms and Conditions of the packlink.com Site
  • Terms and Conditions of Packlink's collaborating transport companies

Need help?

Need help with a delivery, arranging a collection, raising a claim, or checking an invoice? You can reach us easily via Chat, Email, or our support bot—we’re here to help you get it sorted quickly.

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