How can I check the status of requests submitted to Packlink?

If you have submitted a support request to Packlink and would like to check the status of your request, please follow the steps below:

1. Access the Packlink Help Center.
2. At the top right corner of the screen, click Sign in.
3. Automatically, the login page will open for you to enter your credentials.
   
   • Important These are not your Packlink account credentials but those for the Help Center. If you are accessing this functionality for the first time, click Forgot password?, enter your email address and click Submit. You will receive an email with instructions to reset your password.
4. After entering your credentials, you will see your name in the top right corner of the page.
5. Click on the Arrow located to the right of your name.
6. In the drop-down menu, select the option My activities.
7. This will open the My requests section. There you will find all the requests you have sent to our customer service team.
8. Click the request you are interested in to check its status and get updates.

  You can filter the requests according to their status using the drop-down menu on the right. The available options are: Any, Open, Awaiting your reply and Solved.