How do I create a shipment?

To create a shipment through Packlink, follow the steps below:

1. Access Packlink.
2. On the Send package tab, enter the origin and destination postcodes. By default, the system will show: United Kingdom, but you can change it to the country of your choice.
3. Enter the weight in kilos and the measurements in centimetres of the package/envelope (already packed). If your shipment includes more packages, click Add another package.
4. Click the Ship now button and the search engine will show you the available services and their prices.
5. If you want to filter the results, click Filter your shipping preferences at the top right of the page. This will automatically open a panel with the available filters.
6. Choose the service you want to purchase and click Details for more information about the service.
7. Once you have chosen your service, click Book Now.
8. In the Shipment Details section, fill in the following fields:
   • Content.
   • Value.
   • First name.
   • Last name.
   • Email.
   • If you wish to add extra protection to your shipment, tick the corresponding box. Otherwise, tick the option that says "I'm willing to risk my shipments".
9. Verify that the information you have entered is correct and click Continue.
10. In the Address Details section, complete the following fields:
    • Sender's and recipient's first and last name.
    • Origin and destination address.
    • Company (optional). This field should only be completed with the name of a company or business. If the shipment is addressed to an individual, leave it empty. Do not add additional information such as "VAT-TAX ID number", "house", "flat", "drop off at front desk" or "pick up in the morning", as this may cause incidents in the collection or delivery of the shipment.
    • Sender's and recipient's phone numbers.
    • Sender's and recipient's emails.
    • Date and collection time (if the service includes it).
    • Accept Packlink's Terms of Service and Privacy Policy, as well as the Transport Agency's Terms and Conditions.
11. Verify that the information you have entered is correct and click Continue.
12. In the Payment Details section, tick the box if you would like a VAT invoice for your shipment.
13. Select and enter your payment method details: debit/credit card or PayPal.
14. If you have a promo code, enter it in the corresponding field and click Add.
15. Finally, click Pay.

All done! In a few minutes you will receive a confirmation email with your order details and a shipping label or address sheet (depending on the service you have purchased).

Important

You must always accurately indicate the weight/measurements of the package/envelope and not estimate this information. Under-declaring weights and measurements on your order may cause delays and/or additional charges.