You are responsible for checking that your item can be sent with us, please check this list before shipping your parcel. All products included in this list are excluded from any financial compensation.
Prohibited items
These are products that cannot be shipped via Packlink's platform services due to carrier limitations, security reasons and because they require a specific type of handling:
1. Alcohol and derivatives
Any liquid containing alcohol, regardless of its alcoholic concentration.
2. Animals
Alive, dead, stuffed and any of their parts.
3. Antiques
Technological products manufactured with 20 years of antiquity. Other articles manufactured with 50 years of antiquity.
4. Art
Any work and type of art, painting or sculpture that cannot be reproduced by the artist, whose author has died, or that has an economic value of more than £700.
5. Biological samples
Organs, tissues, cells, bacteria, viruses, DNA, RNA, clinical waste, body fluids such as: blood, urine, faeces, saliva, sweat, etc.
6. Dangerous goods ADR/LQ
Perfumes, lighter, paint, chemical products, gunpowder, gas (aerosol/spray), fire extinguishers, magnets, batteries, radioactive materials, flammable, oxidizing, corrosive or adhesive substances, agricultural products, etc. More info.
7. Funerary items
Human remains, ashes, etc.
8. International restrictions
Any goods prohibited at origin or destination.
9. Jewellery
Jewels, watches, gems, precious metals, real pearls, silver, gold, etc.
10. Medicines
Any kind of medicine, regardless of its prescription.
11. Money
Including, but not limited to, cheques, coins, banknotes, collector's money, credit/debit cards, smart cards (e.g. gift card, sim card, etc.).
12. Narcotics
Narcotic and/or psychotropic substances, as well as any derived products.
13. Perishable goods
Goods that require any kind of particular and/or a specific temperature, humidity, luminosity or manipulation.
14. Plants
Plants of all species, live or dried, flowers, terrariums, etc.
15. Stamps
Any stamp or stamped document issued by a government or related official agencies. Tobacco, alcohol, state lotteries, etc.
16. Tobacco
All types of tobacco, e-cigarette included.
17. Vehicles and engine parts
Power generators or generator sets, motor vehicles of any kind, as well as their engines and their mechanical parts. More info.
18. Weapons and ammunition
Any type of weapon, ammunition, including knives and replicas (toys).
No compensation items
Non-compensation items are goods, that although not explicitly forbidden, are not covered by any type of coverage:
1. Commercial samples
Small quantities of a specific product for promotional purposes.
2. Containers
Unpacked suitcases, bags and luggage. Outer packaging of item (e.g. plastic packaging, cardboard boxes, packaging of collector's items/toys, etc.).
3. Documents with economic value
Lottery tickets, medical prescriptions, any kind of tickets or bearer document.
4. Glass
Objects made of sheets of glass (e.g. windows, aquariums, urns, mirrors, vases, glass frames, pictures and/or portraits, windshield, vitroceramic and induction hobs, etc.).
5. Insufficient packaging
Any items placed in a package without following our Packaging Guide.
6. Keys
All types: conventional, electronic, magnetic, master, coded, smart, proximity (RFID or Bluetooth), card, central locking, security, etc.
7. Luxuries
Embroidery or fabrics with precious metals, doilies, peltry.
8. Marble and laminated materials
Cement, granite, terracotta, plaster, stone, crystal, marble, silestone, etc.
9. Original documents
Passport, ID card, driving licence, deeds, certificates, academic degree, etc.
10. Returned goods (RMA/RGA)
Damaged goods and machinery that was returned to the seller.