BRT

• Estimated transit time: from Monday to Friday, excluding holidays.
• Home collection.
• Home delivery*.
• Mandatory label.
• Transit time: estimated, does not include the 48 - 96 hour increment to/from islands, Calabria, or remote areas, etc.
• Storage: maximum 7 calendar days. Release of goods under request.
• Two delivery attempts at no additional cost.
• Maximum weight (kg): 70.
• Maximum measurements (cm): longest side less than 180. Maximum height + circumference, where circumference = (2 x width) + (2 x length) = 680.
• Possibility of requesting digital proof of delivery.
• Packlink customer service: Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays.

* Unless for international services, delivery can be made to an agreed point or a neighbor's home.

The label is mandatory. Paste a copy on the parcel so that it is clearly visible. Do not cover the barcode part with sellotape to ensure the label can be scanned correctly.

We recommend to print a copy of the label and put it inside the package so that your package can always be identified in case of incorrect delivery or routing error by the carrier.

• Goods should always be delivered with the shipping label attached to the parcel, having checked that the information on the label is correct.
• Request the carrier to sign a copy of the shipping label as proof of collection/drop off and keep it until the parcel has been delivered.
• The maximum number of characters on each carrier's shipping label is limited. In addition, the order of the data on the label is determined by the carrier's system, not by Packlink. The data entered on the shipment is always read from the barcode on the label.
• The carriers' systems do not recognise emoticons, accents or non-standard characters, so it is important to use the appropriate transcriptions (e.g. ß > ss, ö > o, æ > ae, ň > n, à > a, etc.) and to avoid Cyrillic, Mandarin, Greek, etc. characters, both in the origin and destination address and in the content field. The data must be entered during the purchase process, using the corresponding transcriptions in Latin characters.
• If you have been purchased Extra Protection, you will not see the amount of cover on the shipping label. This is because it is a service outside the transport company, managed directly by Packlink.
• Printing the label on a FermoPoint has an additional cost of approximately 30 cents, which must be paid at the moment (rates subject to change without notice).
• Shipping labels are for one (1) use only and must only be used for the purchased shipment, so they cannot be reused. Therefore, before printing and attaching the label to the parcel, make sure that the data is correct and matches the goods you are shipping. If the carrier receives a parcel with a reused label, the shipment will be retained at their facilities and could have incidents such as: return to origin, loss, additional charges, etc. In this case, neither Packlink nor BRT will accept your claim and your shipment will be excluded from any type of compensation.

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• The service does not include any telephone notification before collection or delivery. It is at the discretion of the driver.
• Collection times: are between 2 p.m. and 6 p.m. depending on the place of residence. The system will offer you the available options.
• Delivery times: are between 9 a.m. and 6 p.m.
• Delivery: with a DPD authorization to deposit. If no one is home, it can be delivered to a neighbor, the deposit authorization will be in vigor.
• Collections:
  
  • During the price inquiry, you’ll see the first available collection date, but this doesn’t mean that you can’t choose a later date.
  • The collection service is available from Monday to Friday, excluding holidays. Remember that, although it may not be a holiday in your locality, if the branch in charge of the collection is not operating because of a holiday in the city / province, the collection will not be able to take place.
  • Leave a note or post-it on the telephone or intercom/campanello if the addressee's surname is not visible, does not match, or if the bell does not work.
  • If you have purchased a shipment with a collection service, remember that dropping off the goods at a BRT office or FermoPoint is not allowed. If you decide to do this, please note that in the event of an incident during transport (delay, blockage, return to origin, loss, etc.), neither Packlink nor BRT will accept your claim and your shipment will be excluded from any type of compensation.

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Tracking

You can track your shipment on our website here.

If you want to track the website of the transportation company BRT, click here and enter the shipment number that you will see on the label.

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Transit time

The transit depends on the contracted service; let us remind you of what we currently offer:

• BRT Express Nazionale: estimated 24 working hours.
• BRT DPD Internazionale: between 4 and 6 estimated working days.
• BRT Euroexpress Internazionale: 6 estimated working days.

Estimated transit does not include the 48 - 96 hour increment to/from islands, Calabria or remote areas, etc.

Important

On certain occasions, due to logistical, operational and climatological reasons, as well as others unrelated to Packlink, it isn’t possible to collect or deliver on the estimated day.

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• Digital proof of delivery at no extra cost. This document can only be requested by the payer of the service.
• Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it. In case the recipient is not at home, the shipment can be delivered to a neighbour.

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• View the Prohibited and non-compensation items.
• View the BRT conditions.
• The transport of irregular packages is not allowed. Only regular parallelepiped, cylindrical or trapezoidal-shaped packages that comply with the Packing Instructions may be shipped.

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• Bear in mind that the service has been contracted with Packlink, so the transportation company will more than likely be unable to attend to you directly, but if you wish to contact BRT, you can do so here.
• We are happy to help you via the Help Portal from Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays. Click Contact us now at the end of this page.