General information
- Estimated transit time: from Monday to Friday, excluding holidays.
- Drop off at a La Poste office by the sender. Find the nearest location.
- Home delivery or to a La Poste office, depending on service.
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Mandatory label.
- With Drop-off Point services, you can print the label at a La Poste office.
- Maximum weight (kg): 30.
- Maximum dimensions (cm): 100 length + width + height < 150 (200 with a supplement of 6€).
- Possibility of requesting digital proof of delivery.
- Packlink customer service: Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays.
Types of service
Colissimo France
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It does not require a printer
. The sender can print the label at a La Poste office. - Home collection is not included. Find the nearest Drop-off Point.
- Transit time: estimated 48 working hours.
- Delivery times: throughout the day.
- Included delivery attempts: 2.
- Maximum weight (kg): 30.
- Maximum dimensions (cm): 100 length + width + height < 150 (200 with supplement of 6€).
- Extras: possibility of requesting scanned proof of delivery.
Colissimo France Boîte Aux Lettres
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It does not require a printer . The sender can print the label at a La Poste office.
- Home collection is not included. Find the nearest Drop-off Point.
- Delivery in the addressee's mailbox without signature
- Transit time: estimated 48 working hours.
- Delivery times: throughout the day.
- Maximum weight (kg): 5.
- Maximum dimensions (cm): 100 length + width + height < 150 (200 with supplement of 6€).
Colissimo France Lettre Suivie jusqu'à 2 Kilos
-
It does not require a printer . The sender can print the label at a La Poste office.
- Home collection is not included. Find the nearest Drop-off Point.
- Delivery in the addressee's mailbox without signature.
- Transit time: estimated 48 working hours, depending on the destination.
- Delivery times: throughout the day.
- Maximum weight (kg): 2.
- Minimum dimensions (cm): length 14 cm and width 9 cm.
- Maximum dimensions (cm): length + width + height: 100. With a maximum length of 60 and a maximum height of 3.
Label
- Mandatory label. Don’t cover the barcode part with sellotape to ensure the label can be scanned correctly.
- Drop-off Point services. With the label printing service at La Poste offices, you can quickly and easily print your label without needing a printer at home. The process is fully self-service, allowing you to print the label using the Colissimo tracking number.
Delivery and collection times
- Delivery times: throughout the day.
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Drop-ff:
- You can bring the goods to the La Poste office during office hours on the date that suits you best. Find the nearest location.
- Even if your La Poste office is open on Saturdays, please note that the goods will not begin transit until Monday.
Tracking
You can track your shipment on our website here.
If you want to track the website of the transportation company Colissimo, click here and enter the shipment number that you will see on the label.
Transit time
The transit depends on the contracted service; let us remind you of what we currently offer:
- Colissimo France: estimated 48 working hours.
- Colissimo France Boîte Aux Lettres: estimated 48 working hours.
- Colissimo France Lettre Suivie jusqu'à 2 Kilos: estimated 48 working hours, depending on the destination.
Important
On certain occasions, due to logistical, operational and climatological reasons, as well as others unrelated to Packlink, it isn’t possible to collect or deliver on the estimated day.
Conditions
- It’s the user’s responsibility to track the shipment and provide Packlink with a solution within a maximum of 5 working days from the beginning of the first incident.
- If no one is home, the transportation company will try to leave an attempted delivery note at the recipient’s address whenever possible. Alternatively, the shipment may be dropped off at a specific location.
- The return to place of origin isn’t included in any of the services, whatever the reason for the return may be (absence, incorrect address, rejection, etc.).
- The times are estimated except for the services with guaranteed delivery, so the user will not have the right to a shipment refund in case of a delay arising from the transport.
Proof of delivery
- Digital proof of delivery at no extra cost. This document can only be requested by the payer of the service.
- Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it. In case the recipient is not at home, the shipment can be delivered to a neighbour.
Coverage
Standard protection
All services include the coverage stated in the Terms and Conditions of the service.
Extra protection
It's possible to purchase extra protection of up to €1,000. Or up to £1,000 for customers where the shipment(s) originated from the UK.
In any case, the coverage will be effective for all contracted services provided that the transported goods are not among those in the List of Prohibited and non-compensation items, nor does it apply to damage caused by insufficient packaging, in which case, at the time of contracting, the user accepts that they are transported without any extra protection coverage.
Restrictions
- View the Prohibited and non-compensation items.
Contact
Colissimo manages its own customer service. Therefore, any queries, requests, complaints or instructions should be addressed directly to their team:
- You can call 3631 so that customer service can handle your complaint.
- You can also submit a complaint online via their contact form.
You can contact the Packlink Customer Service team by clicking Contact us now at the bottom of this article.