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Colissimo

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General Information

  • Domestic and international shipments.
  • Estimated transit from Monday to Friday, excluding public holidays.

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Available Services

DROP OFF POINT

The sender personally drops off the goods at the transport company's office.

HOME DELIVERY

The goods are delivered by a courier from the transport company to the recipient's address.

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Shipping Label

  • The label is mandatory and must be attached to the side of the parcel with enough packing tape so that it does not come off.
  • Do not cover the shipping label barcode with packing tape, as it could hinder its correct reading and scanning.
  • Drop-off Point services. With the label printing service at La Poste offices, you can quickly and easily print your label without needing a printer at home. The process is fully self-service, allowing you to print the label using the Colissimo tracking number.

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Drop Off and Delivery of the Parcel

Drop off:

  • You can drop off the goods at the La Poste office closest to your home, or at another of your preference, at the time and date that suits you best.
  • Before going to the La Poste office, check the opening hours and parcel reception availability.
  • Request the admission receipt or proof of drop off. Remember that this document is proof that La Poste has received and taken charge of your parcel.
  • Although the La Poste office operates on Saturdays, the goods will not begin transit until the next working day.

Delivery:

  • Delivery will take place throughout the day.
  • The transport company will make two delivery attempts at no additional cost.
  • In case of absence at the home address or impossibility of delivery, the parcel will be made available to the recipient at the reference La Poste office for collection.
  • With the Colissimo France Boîte Aux Lettres and Colissimo France Lettre Suivie jusqu'à 2 Kilos services, delivery is made to the recipient's letterbox with no signature required.

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Delivery Times

  • Transit time varies depending on the service booked.
  • The delivery times offered by Packlink are indicative and estimated, and are calculated exclusively in working days (Monday to Friday, excluding public holidays).
  • During the shipment booking process, the delivery time of the selected service will be displayed.
  • Shipment tracking will be available on our platform from the day after the parcel is collected or dropped off.

Important

Occasionally, for logistical reasons, or due to unforeseen circumstances beyond Packlink's control, such as: traffic incidents, adverse weather conditions, public roadworks, vehicle breakdowns, transport sector strikes or other force majeure events, it is not possible to collect or deliver the parcel on the estimated date.

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Proof of Delivery

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Restrictions

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Terms of Service

  • It is the user's responsibility to track their shipment and provide Packlink with the necessary information or solution via the Help Center Contact Form, within a maximum of 5 working days from the first incident.
  • Colissimo manages its own customer service. Therefore, any queries, requests, complaints or instructions should be addressed directly to their team:
    • You can call 3631 so that customer service can handle your complaint.
    • You can also submit a complaint online via their Contact Form.
  • In case of absence at the time of delivery, the carrier will try to leave a delivery notice at the recipient's home address, whenever possible. Likewise, the shipment may be dropped off at an agreed delivery point for collection.
  • The return to origin of the shipment is not included in any of the services offered by Packlink, regardless of the reason for the return (absence of the recipient, incorrect or incomplete address, rejection of the shipment by the recipient, etc.).
  • Except for services with guaranteed delivery, delivery times are indicative and estimated. Therefore, in case of delay attributable to the carrier, the user will not be entitled to a refund of the shipping costs.

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Coverage

Standard Protection

  • All shipments made through Packlink include the standard coverage established in the applicable transport contract.

Important

In the event of damage, loss or missing content, the user must contact Colissimo's customer service team to submit a claim and request compensation.

Extra Protection

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