General information
- Estimated transit time: from Monday to Friday, excluding holidays.
- Drop-off at a Chronopost office by the sender.
- Home delivery.
- Mandatory label.
- Maximum weight: 31 Kg.
- Possibility of requesting digital proof of delivery.
- Pallet shipment allowed: No.
- Packlink customer service: Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays.
Types of service
Chronopost Chrono 13
- Service reserved for deliveries in metropolitan France (including Corsica) and Monaco.
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Requires a printer
: mandatory label. - Drop-off at a Chronopost office by the sender. Find the nearest point.
- Transit time: estimated 24 working hours from the drop-off date.
- Delivery time: before 1:00 p.m.
- Included delivery attempts: 2.
- Maximum weight (kg): 30.
- Maximum measurements (cm): the sum of the length + 2 heights + 2 widths must not exceed 300. The length must not exceed 150.
- Extras: possibility of requesting scanned proof of delivery.
Chronopost Chrono 18
- Service reserved for deliveries in metropolitan France (including Corsica) and Monaco.
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Requires a printer: mandatory label.
- Drop-off at a Chronopost office by the sender. Find the nearest point.
- Transit time: estimated 24 working hours from the drop-off date.
- Delivery time: before 6:00 p.m.
- Included delivery attempts: 2.
- Maximum weight (kg): 30.
- Maximum measurements (cm): the sum of the length + 2 heights + 2 widths must not exceed 300. The length must not exceed 150.
- Extras: possibility of requesting scanned proof of delivery.
Chronopost Chrono Classic
- Deliveries outside mainland France to Europe.
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Requires a printer: mandatory label.
- Drop-off at a Chronopost office by the sender. Find the nearest point.
- Transit time: estimated 48 working hours from the drop-off date.
- Delivery times: throughout the day.
- Included delivery attempts: 2.
- Maximum weight (kg): 30.
- Maximum measurements (cm): the sum of the length + 2 heights + 2 widths must not exceed 300. The length must not exceed 150.
- Extras: possibility of requesting scanned proof of delivery.
Chronopost Chrono Express
- Worldwide express delivery.
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Requires a printer: mandatory label.
- Drop-off at a Chronopost office by the sender. Find the nearest point.
- Transit time: estimated 24 working hours from the drop-off date.
- Delivery times: throughout the day.
- Included delivery attempts: 2.
- Maximum weight (kg): 30.
- Maximum measurements (cm): the sum of the length + 2 heights + 2 widths must not exceed 300. The length must not exceed 150.
- Extras: possibility of requesting scanned proof of delivery.
Chronopost Chrono Relais Europe
- Delivery in Europe.
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Requires a printer: mandatory label.
- Drop-off at a Chronopost office by the sender. Find the nearest point.
- Delivery at a Chronopost office.
- Transit time: estimated 48 working hours from the drop-off date.
- Delivery times: throughout the day.
- Maximum weight (kg): 20.
- Maximum measurements (cm): the sum of the length + 2 heights + 2 widths must not exceed 250. The length must not exceed 100.
- Extras: possibility of requesting scanned proof of delivery.
Chrono Shop2Shop
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Requires a printer: mandatory label.
- Drop-off at a Chronopost office by the sender. Find the nearest point.
- Delivery at a Chronopost office.
- Transit time: estimated 3 working days from the drop-off date.
- Delivery times: throughout the day.
- Maximum weight (kg): 20.
- Maximum measurements (cm): the sum of the length + 2 heights + 2 widths must not exceed 250. The length must not exceed 100.
- Extras: possibility of requesting scanned proof of delivery.
Label
Mandatory label please do NOT cover the barcode part with sellotape to ensure the label can be scanned correctly.
Delivery and collection times
- Delivery times: throughout the day, either at the Chronopost office or at home, depending on the purchased service.
- Drop-off: you can bring the goods to the Chronopost office during office hours on the date that suits you best.
- Even if your Chronopost office is open on Saturdays, please note that the goods will not begin transit until Monday.
Tracking
You can track your shipment on our website here.
If you want to track the website of the transportation company Chronopost , click here and enter the shipment number that you will see on the label.
Transit time
The transit depends on the contracted service; let us remind you of what we currently offer:
- The transit time is calculated from the day after the goods are deposited at the Chronopost office.
- Chronopost Chrono 13: the next working day before 1.00 p.m.
- Chronopost Chrono 18: the next working day before 6.00 p.m.
- Chronopost Chrono Classic: estimated 48 working hours, depending on the destination.
- Chronopost Chrono Express: the next working day throughout the day.
- Chronopost Chrono Relais Europe: estimated 48 working hours, depending on the destination.
- Chronopost Chrono Shop2Shop: estimated 3 working days, depending on the destination.
Important
On certain occasions, due to logistical, operational and climatological reasons, as well as others unrelated to Packlink, it isn’t possible to collect or deliver on the estimated day.
Conditions
- It’s the user’s responsibility to track the shipment and provide Packlink with a solution within a maximum of 5 working days from the beginning of the first incident.
- If no one is home, the transportation company will try to leave an attempted delivery note at the recipient’s address whenever possible. Alternatively, the shipment may be dropped off at a specific location.
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The return to place of origin isn’t included in any of the services, whatever the reason for the return may be (absence, incorrect address, rejection, etc.). In this case, Packlink may charge the user with an additional surcharge of the shipping cost from the location where the goods are to the place of origin.
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- For shipments using the Chrono Classic service, the surcharge will be €20 + VAT, and for the Chrono Express service, €45 + VAT.
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- The times are estimated except for the services with guaranteed delivery, so the user will not have the right to a shipment refund in case of a delay arising from the transport.
- For shipments using the Chrono Classic and Chrono Express services, Chronopost may charge additional processing fees of 16.00€/Shipment to the following destinations: United Kingdom, Switzerland, Norway, United States, Canada, Australia, Japan, and China. This applies to all shipments blocked in France or destined for these locations requiring invoice compliance or any other necessary missing or incorrect customs clearance processing.
Proof of delivery
- Digital proof of delivery at no extra cost. This document can only be requested by the payer of the service.
- Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it.
Coverage
Standard protection
All services include the coverage stated in the Terms and Conditions of the service.
Extra protection
It’s possible to contract extra protection for a maximum value of £1,000.
In any case, the coverage will be effective for all contracted services provided that the transported goods are not among those in the List of Prohibited and non-compensation items, nor does it apply to damage caused by insufficient packaging, in which case, at the time of contracting, the user accepts that they are transported without any extra protection coverage.
Restrictions
- View the Prohibited and non-compensation items.
- View the Chronopost conditions.
Contact
- Bear in mind that the service has been contracted with Packlink, so the transportation company will more than likely be unable to attend to you directly, but if you wish to contact Chronopost, you can do so here.
- We are happy to help you via the Help Portal from Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays. Click Contact us now at the end of this page.