General information
- Estimated transit time: from Monday to Friday, excluding holidays.
- Home collection or drop off at a Correos office (depending on service).
- Home delivery or to a Correos office (depending on service).
- Mandatory label.
- Two delivery attempts at no additional cost for services with home delivery.
- Maximum weight: 28 kg.
- Possibility of requesting digital proof of delivery.
- Cash on delivery accepted: Maximum amount €999.
- Packlink customer service: Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays.
Important: This postal service does not include customs clearance service to any destination outside the mainland or from the Canary Islands to the mainland.
Types of service
Correos Paq 48/72
- Requires a printer : mandatory label.
- Transit: Estimated 48/72 working hours
- Delivery schedule: Throughout the day
- Included delivery attempts: 2
- If you are not at home, the goods will be dropped off at the reference post office
- Maximum weight (kg): 28
- Maximum dimensions (cm): Length + Height + Width = 210 cm
- Cash on delivery accepted: Maximum amount €999.
Correos Office - Office
- Requires a printer : mandatory label.
- Transit: Estimated 48/72 working hours
- Drop-off at a Correos office by the sender.
- Delivery to the Correos office selected during the contracting process.
- Delivery times at destination office: Throughout the day
- Maximum weight (kg): 28
- Maximum dimensions (cm): Length + Height + Width = 210 cm. without the largest exceeding 120 cm.
- Cash on delivery accepted: Maximum amount €999.
Correos Office - Home
- Requires a printer : mandatory label.
- Drop-off at a Correos office by the sender.
- Delivery at the recipient’s home
- Transit: Estimated 48/72 working hours
- Delivery schedule: Throughout the day
- Included delivery attempts: 2
- If you are not at home, the goods will be dropped off at the reference post office.
- Maximum weight (kg): 28
- Maximum dimensions (cm): Length + Height + Width = 210 cm. without the largest exceeding 120 cm.
- Cash on delivery accepted: Maximum amount €999.
Correos Paq Premium
- Requires a printer : Mandatory label.
- Drop-off at a Correos office by the sender.
- Delivery at the recipient’s home
- Transit: Estimated 24 working hours
- Delivery schedule: Throughout the day
- Included delivery attempts: 2
- If you are not at home, the goods will be dropped off at the reference post office.
- Maximum weight (kg): 28
- Maximum dimensions (cm): Length + Height + Width = 210 cm. without the largest exceeding 120 cm.
- Cash on delivery accepted: Maximum amount €999.
Correos International Paqlight
- Requires a printer : Mandatory label.
- Drop-off at a Correos office by the sender.
- Delivery to mailbox without signature
- Transit: 3/5 working days depending on the destination
- Delivery times: Throughout the day
- Delivery attempts included: 2
- Maximum weight (kg): 2 kg
- Maximum measurements (cm): Length + Height + Width = 90 cm. Maximum length: 60 cm.
Correos International Paq Standard
- Requires a printer : mandatory label.
- Drop-off at a Correos office by the sender.
- Delivery at the recipient’s home
- Transit: 3/7 working days depending on the destination
- Delivery times: Throughout the day
- Delivery attempts included: 2
- Maximum weight (kg): 30 kg
- Maximum measurements (cm): Length + Height + Width = 200 cm. Maximum length: 105 cm
Label
Mandatory label. Don’t cover the barcode part with sellotape to ensure the label can be scanned correctly.
Delivery and collection times
- Collection times: are between 9 a.m. and 2 p.m depending on place of residence.
- Delivery times: throughout the day, to the office or at home
- During the price enquiry for Paq 48/72h, you’ll see the first available collection date; this doesn’t mean that you can’t choose a later date.
- For services with drop-off at a Correos office, you can bring the goods during office hours on the date that suits you best.
- The collection service is available from Monday to Friday, excluding holidays. Remember that, although it may not be a holiday in your locality, if the branch in charge of the collection is not operating because of a holiday in the city / province, the collection will not be able to take place.
- Even if your Correos office is open on Saturdays, please note that the goods will not begin transit until Monday.
Tracking
You can track your shipment on our website here.
If, instead, you want to track the website of the transportation company Correos, click here and enter the shipment number that you will see on the label.
Transit time
The transit depends on the contracted service; let us remind you of what we currently offer:
- Correos Paq 48/72: estimated 48-72 working hours. Balearic and Canary Islands: estimated transit 3-5 working days.
- Correos Office - Office: estimated 48-72 working hours. Balearic and Canary Islands: estimated transit from 3 to 5 working days.
- Correos Office - Home: estimated 48-72 working hours.
- Correos Home - Home: estimated 48-72 working hours. Balearic and Canary Islands: estimated transit from 3 to 5 working days.
- Correos Paq Premium: estimated 24 working hours. Balearic and Canary Islands: estimated transit from 3 to 5 working days.
- Correos Internacional Paq Light: estimated 3-5 working days, depending on the destination.
- Correos Internacional Paq Standard: estimated 3-7 working days, depending on the destination.
Important On certain occasions, due to logistical, operational and climatological reasons, as well as others unrelated to Packlink, it isn’t possible to collect or deliver on the estimated day.
Conditions
- It’s the user’s responsibility to track the shipment and provide Packlink with a solution within a maximum of 5 working days from the beginning of the first incident. In some cases, it takes less time to solve the issue depending on the reported incident.
- If no one is home, the transportation company will try to leave an attempted delivery note at the recipient’s address whenever possible. Alternatively, the shipment may be dropped off at the reference Correos office.
- The return to place of origin isn’t included in any of the services, whatever the reason for the return may be (absence, incorrect address, rejection, etc.).
- The times are estimated except for the services with guaranteed delivery, so the user will not have the right to a shipment refund in case of a delay arising from the transport.
Proof of delivery
- Digital proof of delivery at no extra cost. This document can only be requested by the payer of the service.
- Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it.
Coverage
Standard protection
All services include the coverage expressed in point Maximum liability of Packlink, in the Terms and Conditions of the service, except for the international services whose coverage will be the same as the one offered by Correos in its terms and conditions.
Extra protection
It’s possible to contract extra protection for a maximum value of £1,000.
In any case, the coverage will be effective for all contracted services provided that the transported goods are not among those in the List of Prohibited and non-compensation items, nor does it apply to damage caused by insufficient packaging, in which case, at the time of contracting, the user accepts that they are transported without any extra protection coverage.
Restrictions
Contact
- Bear in mind that the service has been contracted with Packlink, so the transportation company will more than likely be unable to attend to you directly, but if you wish to contact Correos, you can do so here.
- We are happy to help you via the Help Portal from Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays. Click Contact us now at the end of this page.