Among our offer for national shipments, you may observe that some of them indicate "Allows COD" or "Cash on Delivery". This means that during the purchase process you can select an amount to be collected from the consignee during the delivery of the shipment.
This doesn't mean that the shipment will be paid by the consignee since during the purchase you will have to pay the corresponding amount.
To purchase a "cash on delivery" service, first, you must verify that it is eligible for it (with the corresponding logo) and input the amount to be collected at the destination.
After purchasing the service, on your Confirmation Page, you will find a form to indicate your IBAN number where you want us to make the transfer.
You will receive the amount (provided that you indicated the account number after the purchase) in a period of fifteen (15) days from the purchase date. Please keep in mind that if you provide the account number after the purchase has been made the procedure could be delayed.
You will receive the repayment as long as the recipient has paid the requested amount. Payment will be made in cash during the delivery.
All carriers register this amount to be collected on their delivery notes, which is why it's important for the recipient to verify that everything is correct before paying, and to keep the receipt afterward as a proof of payment.
To guarantee the reimbursement, please keep in mind that your shipment must be labeled. In those services with Mandatory Labeling, the reimbursement amount will be reflected on the label itself. If the carrier collects a parcel without the correct labels we can not guarantee the collection and consequently, the reimbursement. In this case, Packlink's sole obligation will be to refund the percentage of the cost that corresponds to the Cash on Delivery service.