In our offer of national shipments, you will see that some services indicate: "Cash on delivery accepted". This means that in the booking process you can indicate an amount to be charged to the recipient at the moment of the delivery.
This does not mean that the shipment is postage due since when you contract the shipment you will make the payment on our website.
To hire the cash on delivery service (COD), you must verify that the service supports it and detail the amount to be charged at destination in the assigned box, which is located in the first step of the booking process: 1. Service Selection.
At the end of the contracting of the shipment, you will find a form to fill the account number (IBAN) where you want us to make the transfer of the payment.
You will receive the payment within 15 days from the day after delivery of the merchandise and payment to the recipient (as long as you have filled in the account number - IBAN).
Keep in mind that if the account number is indicated after the hiring process, the payment management may be delayed.
The COD will be paid as long as the recipient has paid the agreed amount. The recipient must pay the requested amount in cash at the moment of the delivery.
All transport companies indicate on the proof of delivery the amount charged to the consignee. So, the recipient must check that it is correct before paying and keep the receipt as if it were his purchase ticket.
To guarantee the COD payment, your shipment must travel with the Packlink label. In the case of services with a mandatory label, the amount of the COD will appear in the identification of the package.If the transport company collects the merchandise without the packages being correctly identified and labeled by the sender, we cannot guarantee the collection and the corresponding settlement of the COD, and Packlink is solely responsible for reimbursing the percentage charged for reimbursement management expenses.
The COD payment will be through bank transfer, as long as the account is Spanish. Any international transfer request will have an extra cost of five euros (€ 5.00) that the contractor must pay for financial and administrative expenses.