CTT Express

General information

Types of service

Label

Delivery and collection times

Tracking

Transit time

Conditions

Proof of delivery

Coverage

Restrictions

Contact

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Types of service

CTT Express Shop2Shop

• Requires a printer : mandatory label.
• Drop-off at a CTT Express office by the sender. Find the nearest location.
• Delivery to the CTT Express office selected during the contracting process.
• Transit: estimated 24-48 working hours.
• Delivery times at destination office: throughout the day.
• Maximum weight: 20 Kg.
• Maximum dimensions: length + height + width = 160 cm (60 cm x 40 cm x 60 cm).

CTT Express Shop2Home

• Requires a printer : mandatory label.
• Drop-off at a CTT Express office by the sender. Find the nearest location.
• Delivery at the recipient's home.
• Transit: estimated 24-48 working hours.
• Delivery schedule: throughout the day.
• Included delivery attempts: 2.
• If no one is home, the shipment may be dropped off at a specific location.
• Maximum weight: 20 Kg.
• Maximum dimensions: length + height + width = 160 cm (60 cm x 40 cm x 60 cm).

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Label

Mandatory label. Don’t cover the barcode part with sellotape to ensure the label can be scanned correctly.

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Delivery and collection times

• Delivery times: throughout the day, to the office or at home.
• Drop-off:
  • You can bring the goods to the CTT Express office during office hours on the date that suits you best. Find the nearest location.
  • Even if your CTT Express office is open on Saturdays, please note that the goods will not begin transit until Monday.

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Tracking

You can track your shipment on our website here.

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Transit time

The transit depends on the contracted service; let us remind you of what we currently offer:

• CTT Express Shop2Shop: estimated 24-48 working hours.
• CTT Express Shop2Home: estimated 24-48 working hours.

Important

On certain occasions, due to logistical, operational and climatological reasons, as well as others unrelated to Packlink, it isn’t possible to collect or deliver on the estimated day.

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Conditions

• It’s the user’s responsibility to track the shipment and provide Packlink with a solution within a maximum of 5 working days from the beginning of the first incident. In some cases, it takes less time to solve the issue depending on the reported incident.
• If no one is home, the transportation company will try to leave an attempted delivery note at the recipient’s address whenever possible. Alternatively, the shipment may be dropped off at a specific location.
• The return to place of origin isn’t included in any of the services, whatever the reason for the return may be (absence, incorrect address, rejection, etc.).
• The times are estimated except for the services with guaranteed delivery, so the user will not have the right to a shipment refund in case of a delay arising from the transport.

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Proof of delivery

• Digital proof of delivery at no extra cost. This document can only be requested by the payer of the service.
• Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it.

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Coverage

Standard protection

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Restrictions

• View the Prohibited and non-compensation items.
• View the CTT Express conditions.

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Contact

• Bear in mind that the service has been contracted with Packlink, so the transportation company will more than likely be unable to attend to you directly, but if you wish to contact CTT Express, you can do so here.
   
• We are happy to help you via the Help Portal from Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays. Click Contact us now at the end of this page. 

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