To obtain the invoice for your shipment, you must request it during the service purchase process. Otherwise, you will receive a simplified invoice via email whose VAT will not be deductible.
To request a deductible VAT invoice, you must follow the instructions below:
- In the fourth step of the purchase process: Payment Details, locate the Invoice section.
- Check the box that indicates I need a VAT Invoice for my shipment.
- Immediately, a form will be displayed where you can enter the necessary information for the invoice creation.
- By default, the sender's data will be displayed. If you want to input a different information, please replace them by manually filling in the required fields (name and surname or business name, VAT ID, phone, address, country and postal code)
- Make sure that all data is correct and click Save billing information.
- Once Packlink has issued the invoice, it will not be possible to modify the document.
- Then, select and enter your payment method details to complete the shipment.
- After completing the shipment, you will receive the invoice via email.
Important
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Invoice generation may take up to 7 (seven) days after you have completed an order. If after this period you have not received it, please contact the Packlink Customer Service team. To do this, access the Contact Form and select the Billing option. In this way, our agents will verify the incident and will send it to you via email.
You can also request a rectification invoice in cases related to the cancellation or refund of a shipment/charge through the support page, by selecting the Billing option.