To obtain the invoice for your shipment, you must request it during the service purchase process. Otherwise, you will receive a simplified invoice via email whose VAT will not be deductible.
To request a deductible VAT invoice, you must follow the instructions below:
- In the fourth step of the purchase process: Payment Details, locate the Invoice section.
- Check the box that indicates I need a VAT Invoice for my shipment.
- Immediately, a form will be displayed where you can enter the necessary information for the invoice creation.
- By default, the sender's data will be displayed. If you want to input a different information, please replace them by manually filling in the required fields (name and surname or business name, VAT ID, phone, address, country and postal code)
- Make sure that all data is correct and click Save billing information.
- Once Packlink has issued the invoice, it will not be possible to modify the document.
- Then, select and enter your payment method details to complete the shipment.
- After completing the shipment, you will receive the invoice via email.
Important
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Invoice generation may take up to 7 (seven) days after you have completed an order. If after this period you have not received it, please contact the Packlink Customer Service team. To do this, go to the support page, select the Contact Support option, then choose the Billing category. In this way, our agents will verify the incident and will send it to you via email.
You can also request a rectification invoice in cases related to the cancellation or refund of a shipment/charge through the support page, by selecting the Billing option.
- Once Packlink has issued the invoice and sent it to your email, you can also download it from the post-sales page of your shipment. To do this, follow the steps below:
- Access the Packlink support page.
- Then, select Self Service.
- Enter your Order Reference. This is an alphanumeric code of 41 digits that includes letters, numbers and dashes (Example: UNCOM2025-450p8212-a29c-46k7-i774-2023l5121185). You can find it in the service confirmation email sent by Packlink after purchasing the shipment.
- Click Send info.
- Go to the bottom of your post-sales page and in the section Do you need an invoice for this shipment?, click Download invoice.
- A PDF file with the invoice will be automatically downloaded to your computer.