No, you will receive the invoice within a maximum period of 7 days from when you finalised the order.
This is due to an improvement implemented recently on our invoicing system which allows an integration with the Tax Agency, which aims to streamline the corresponding processes as required by the current regulation.
If after this period you have not received the invoice via email, please contact the Packlink Customer Service team by sending a request via the support page and choosing the Billing option.
Our agents will send you the invoice to the email you specified in the request.
You can also request the rectification invoices associated with a cancelled shipment through this same way.