If during the purchase process, you have indicated an incorrect IBAN or you need to modify the data to receive the cash on delivery amount in another bank account, you must follow the instructions below:
- Access the Packlink support page.
- Then, select Contact Support.
- Select the Billing category.
- Enter the Email you used to purchase the service and the Packlink reference number of the shipment. This is an alphanumeric code of 19 digits that includes letters and number (Example: UN2025COM0000000000).
You can find it in the service confirmation email sent by Packlink after purchasing the shipment, or you can also retrieve it using the tool available in our Help Center. - Click Send.
- Explain briefly the reason for the modification and provide the new bank details:
- Account holder: name and surname or company name.
- IBAN code: the 24 digits of the bank account without spaces.
- Click Send.
In this way, we will prioritize your request to make the change effective. Subsequently, our agents will contact you through the email address you have indicated in the request to confirm the modification of bank details
Important
The amount of the cash on delivery is paid by bank transfer within 15 days from the day following delivery of the goods and collection from the recipient. For this reason, if you send the change request after that deadline, or after the recipient has made the payment, our team will do everything possible to manage the request. However, it will not be possible to guarantee the modification.