If you have been issued a charge from Packlink and you are unsure why, you need to identify the shipment. Please follow the steps below:
- Locate the Packlink reference number: begins with UN2022COM and is sent by email after the purchase of the service.
- Dispute the charge: once you have identified the Packlink reference number, as described in the previous step, click here to open a dispute.
When you send your enquiry, please make sure to use the email address entered during the purchasing flow, the Packlink reference and provides the following data:
- Credit/debit card:
- A screenshot were it's visible the transaction number (Transaction ID).
- Card type - Visa or MasterCard.
- Charge date.
- Charge time.
- Total amount.
- The last 4 digits of the credit card number (For example, ************1234). For security reasons, never indicate the full credit card number.
- Cardholder’s name.
- Expiration date.
- PayPal:
- Email address associated with your account.
- Transaction number (Transaction ID).
- Invoice number (Invoice ID).
- Credit/debit card:
- Presentation of evidence: photographic or additional evidence may be required to dispute the charge with the carrier. To certify the weight and dimensions of your package, you can use a ruler for the dimensions and a scale for the weight.
For more information, check the article Additional charges due to difference in weight.