If you have received a charge from Packlink and you do not know which shipment it corresponds to or why it has been applied, below we explain how to identify the charge(s) and how to claim the amount back if you believe it is an error:
Identify the shipment associated with the charge
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Locate the Packlink reference number of the shipment. This is an alphanumeric code of 19 digits that includes letters and number (Example: ES2026COM0000000000).
You can find it in the service confirmation email sent by Packlink after purchasing the shipment, or you can also retrieve it using the tool available in our Help Center.
Dispute a charge
- Once you have identified the Packlink reference number of the shipment, please contact the Packlink Customer Service team. To do this, access the Contact Form, select the Billing option and provide the following details:
Credit/debit card
- A screenshot were it's visible the transaction number (Transaction ID).
- Card type - Visa or MasterCard.
- Charge date.
- Charge time.
- Total amount.
- The last 4 digits of the credit card number (Example: 1234 XXXX XXXX 5678). For security reasons, NEVER indicate the full credit card number.
- Cardholder’s name.
- Expiration date.
PayPal
- Email address associated with your account.
- Transaction number (Transaction ID).
- Invoice number (Invoice ID).
Our support agents will then review your claim to provide you with more information regarding the reasons for the charge, as well as a resolution.
Important
If you have received an additional charge due to a weight or dimension discrepancy, the Packlink customer support team may request photographs or other evidence from you to dispute the charge with the carrier.