Unknown charges

If you have been issued a charge from Packlink and you are unsure why, you need to identify the shipment. Please follow the steps below:

1. Locate the Packlink reference number of the shipment: this is an alphanumeric code of 19 digits that includes letters and number (Example: ES2025COM0000000000).
   You can find it in the service confirmation email sent by Packlink after purchasing the shipment, or you can also retrieve it using the tool available in our Help Center.
2. Dispute the charge: once you have identified the Packlink reference number of the shipment, please contact the Packlink Customer Service team. To do this, go to the support page, select the Contact Support option, then choose the Billing category and provide the following details:
   
   
   • Credit/debit card:
     
     1. A screenshot were it's visible the transaction number (Transaction ID).
     2. Card type - Visa or MasterCard.
     3. Charge date.
     4. Charge time.
     5. Total amount.
     6. The last 4 digits of the credit card number (For example, ************1234). For security reasons, never indicate the full credit card number.
     7. Cardholder’s name.
     8. Expiration date.
        
        
   • PayPal:
     
     1. Email address associated with your account.
     2. Transaction number (Transaction ID).
     3. Invoice number (Invoice ID).
        
        
3. Presentation of evidence: photographic or additional evidence may be required to dispute the charge with the carrier. To certify the weight and dimensions of your package, you can use a ruler for the dimensions and a scale for the weight.

For more information, check the article Additional charges due to difference in weight.