Unknown charges

If you have been issued a charge from Packlink and you are unsure why, you need to identify the shipment. Please follow the steps below:

1. Locate your Order ID: this is an alphanumeric code of 32 digits that includes letters, and numbers and is divided by dashes (Example: 450p8212-a29c-46k7-i774-2023l5121185). You can find it in the service confirmation email sent to you by Packlink after completing the shipment purchase.
2. Dispute the charge: once you have identified the order ID, please contact the Packlink Customer Service team by submitting a request via the support page. Choose the Billing option and provide the following details:
   • Credit/debit card:
     
     1. A screenshot were it's visible the transaction number (Transaction ID).
     2. Card type - Visa or MasterCard.
     3. Charge date.
     4. Charge time.
     5. Total amount.
     6. The last 4 digits of the credit card number (For example, ************1234). For security reasons, never indicate the full credit card number.
     7. Cardholder’s name.
     8. Expiration date.
   • PayPal:
     
     1. Email address associated with your account.
     2. Transaction number (Transaction ID).
     3. Invoice number (Invoice ID).
3. Presentation of evidence: photographic or additional evidence may be required to dispute the charge with the carrier. To certify the weight and dimensions of your package, you can use a ruler for the dimensions and a scale for the weight.

For more information, check the article Additional charges due to difference in weight.