EVRi

General information

• Estimated transit time: from Monday to Friday, excluding holidays.
• Collection at a collection point or at home.
• Home delivery or to a safe place*.
• Mandatory label.
• Three delivery attempts at no extra cost.
• Maximum weight: 15 kg.
• Maximum dimensions: Maximum length: 120 cm. Maximum circumference: 245 cm (length + 2x width + 2x height)
• Packlink customer service: Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays.

*If no one is home, the transportation company will be able to deliver to a safe place such as the porch, shed, letterbox or other parts of the address.

Types of service

EVRi International Parcelshop

• Origin United Kingdom - Destination Spain.
• Drop-off at EVRi ParcelShop.
• Requires printer (mandatory label).
• Transit time: Estimated 5 working days.
• Delivery schedule: Throughout the day.
• Included delivery attempts: Maximum 3*.
• Maximum weight (kg): 15.
• Maximum dimensions (cm): Maximum length: 120 cm. Maximum circumference: 245 cm (length + 2x width + 2 x height).

*If the transportation company has not been able to deliver the goods at the address provided by the customer, they can request a neighbour’s signature and ask them to accept the goods, or even get authorisation to leave the goods in a secure place (porch, garage, etc.). After three failed attempted deliveries, the transportation company will return the goods to the warehouse where the employees will try to resolve the incident or return the goods if they’ve not come to a solution.

EVRi International collection

• Origin United Kingdom - Destination Spain.
• Home collection.
• Requires printer (mandatory label).
• Transit time: Estimated 5 working days.
• Delivery schedule: Throughout the day.
• Included delivery attempts: Maximum 3*.
• Maximum weight (kg): 15.
• Maximum dimensions (cm): Maximum length: 120 cm. Maximum circumference: 245 cm (length + 2x width + 2 x height).

*If the transportation company has not been able to deliver the goods at the address provided by the customer, they can request a neighbour’s signature and ask them to accept the goods, or even get authorisation to leave the goods in a secure place (porch, garage, etc.). After three failed attempted deliveries, the transportation company will return the goods to the warehouse where the employees will try to resolve the incident or return the goods if they’ve not come to a solution.

EVRi UK Parcelshop

• Origin United Kingdom - Destination United Kingdom.
• Drop-off at EVRi ParcelShop.
• Requires printer (mandatory label).
• Transit time: estimated 48 working hours.
• Delivery schedule: Throughout the day.
• Included delivery attempts: Maximum 3*.
• Maximum weight (kg): 15.
• Maximum dimensions (cm): Maximum length: 120 cm. Maximum circumference: 245 cm (length + 2x width + 2 x height).

*If the transportation company has not been able to deliver the goods at the address provided by the customer, they can request a neighbour’s signature and ask them to accept the goods, or even get authorisation to leave the goods in a secure place (porch, garage, etc.). After three failed attempted deliveries, the transportation company will return the goods to the warehouse where the employees will try to resolve the incident or return the goods if they’ve not come to a solution.

EVRi UK ParcelShop Small Parcel

• Origin United Kingdom - Destination United Kingdom.
• Specific for small packages.
• Drop-off at EVRi ParcelShop.
• Requires printer (mandatory label).
• Transit time: estimated 48 working hours.
• Delivery schedule: Throughout the day.
• Included delivery attempts: Maximum 3*
• Maximum weight (kg): 2.
• Maximum measurements (cm): length 45 cm, width 35 cm, height 16 cm.

*If the transportation company has not been able to deliver the goods at the address provided by the customer, they can request a neighbour’s signature and ask them to accept the goods, or even get authorisation to leave the goods in a secure place (porch, garage, etc.). After three failed attempted deliveries, the transportation company will return the goods to the warehouse where the employees will try to resolve the incident or return the goods if they’ve not come to a solution.

EVRi UK Collection

• Origin United Kingdom - Destination United Kingdom.
• Home collection.
• Requires printer (mandatory label).
• Transit time: estimated 48 working hours.
• Delivery schedule: Throughout the day.
• Included delivery attempts: Maximum 3*.
• Maximum weight (kg): 15.
• Maximum dimensions (cm): Maximum length: 120 cm. Maximum circumference: 245 cm (length + 2x width + 2 x height).

*If the transportation company has not been able to deliver the goods at the address provided by the customer, they can request a neighbour’s signature and ask them to accept the goods, or even get authorisation to leave the goods in a secure place (porch, garage, etc.). After three failed attempted deliveries, the transportation company will return the goods to the warehouse where the employees will try to resolve the incident or return the goods if they’ve not come to a solution.

Label

Once you’ve contracted your shipment, you’ll receive an email with the order confirmation and you can download your label.

Mandatory label please do NOT cover the barcode part with sellotape to ensure the label can be scanned correctly.

Delivery and collection times

• Collection times: from 8 a.m. to 8 p.m.
• Delivery times: throughout the day
• During the purchasing flow, you’ll see the first available collection date, but this doesn’t mean that you can’t choose a later date.
• The collection service is available from Monday to Friday, excluding holidays. Remember that, although it may not be a holiday in your locality, if the branch in charge of the collection is not operating because of a holiday in the city / province, the collection will not be able to take place.

Tracking

You can track your shipment on our website here.

If you want to track the website of the transportation company EVRi click here and enter the shipment number that you will see on the label.

Transit time

The service transit times (from Monday to Friday, excluding holidays) are 3 to 7 working days after the collection date, regardless of whether it’s collected from home or dropped off at a ParcelShop.

The shipments destined for Sweden, Denmark and Finland will be delivered directly to the ParcelShop closest to the recipient. 

Important

On certain occasions, due to logistical, operational and climatological reasons, as well as others unrelated to Packlink, it is not possible to collect or deliver on the estimated day.

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Conditions

• It’s the user’s responsibility to track the shipment and provide Packlink with a solution within a maximum of 5 working days from the beginning of the first incident.
• In case of absence, the transportation company will try to leave an attempted delivery note at the recipient’s address whenever possible.
• The return to place of origin isn’t included in any of the services, whatever the reason for the return may be (absence, incorrect address, rejection, etc.).
• The times are estimated except for the services with guaranteed delivery, so the user will not have the right to a shipment refund in case of a delay arising from the transport.

Proof of delivery

• The provided proof of delivery it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it.
• If a signed delivery isn’t possible, the goods may be left in a safe place (with photographic evidence). 

Coverage

Standard protection

All services include the coverage stated in point Maximum liability of Packlink in the Terms and Conditions of the service.

Extra protection

It’s possible to contract an extra protection for a maximum value of £1,000.

In any case, the coverage will be effective for all contracted services provided that the transported goods are not among those in the List of Prohibited and non-compensation items, nor does it apply to damage caused by insufficient packaging, in which case, at the time of contracting, the user accepts that they are transported without any extra protection coverage.

Restrictions

• View the Prohibited and non-compensation items.

• Bear in mind that the service has been contracted with Packlink, so the transportation company will more than likely be unable to attend to you directly, but if you wish to contact EVRi, you can do so here.
• We are happy to help you via the Help Portal from Monday to Friday, from 9 a.m. to 6 p.m., excluding holidays. Click Contact us now at the end of this page.