Mondial Relay

• Estimated transit time: from Monday to Friday, excluding holidays.
• Drop-off at a Point Relais by the sender.
• Delivery at a Point Relais.
• Mandatory label.
• Maximum weight (kg): 30.
• Maximum dimensions (cm): height + length + width of the package must not exceed 150 and the longest length must not exceed 120.
• Possibility of requesting digital proof of delivery.
• Pallet shipment allowed: No.
• Packlink customer service: Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays.

Mandatory label. Don’t cover the barcode part with sellotape to ensure the label can be scanned correctly.

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• Delivery times: throughout the day, either at the Point Relais or at home, according to the purchased service.
• Home delivery: in the event of an unsuccessful delivery, the parcel may be delivered to the recipient's mailbox or placed at the Point Relais within 8 calendar days.
• Delivery at a Point Relais: if it is impossible to deliver to the selected point, the carrier may deliver the package to the nearest point.
• Collection of the parcel by the addressee at the Point Relais: within 8 calendar days from the date it was stored.
• If the recipient does not collect the parcel at the end of the custody period, it will be automatically returned to the delivery point and stored within 7 days. After this period, the uncollected parcel will be sent to Mondial Relay's Expertise Service. If the customer does not claim the merchandise within one month, Mondial Relay will be free to dispose of the package.
• Drop-off: you can bring the goods to the Point Relais during office hours on the date that suits you best.
• Even if your Point Relais is open on Saturdays, please note that the goods will not begin transit until Monday.
• Keep the number provided by the Point Relais at the drop-off moment.

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You can track your shipment on our website here. 

If, instead, you want to track the website of the transportation company Mondial Relay, click here and enter the shipment number that you will see on the label.

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The transit depends on the contracted service; let us remind you of what we currently offer:

• The transit time is calculated from the day after the goods are deposited at the Point Relais.
• Mondial Relay Point Relais: estimated between 3 and 5 working days from the drop-off date, depending on the destination.
• Mondial Relay Domicilie Europe: estimated 5 working days from the drop-off date, depending on the destination.

Important On certain occasions, due to logistical, operational and climatological reasons, as well as others unrelated to Packlink, it isn’t possible to collect or deliver on the estimated day.

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• It’s the user’s responsibility to track the shipment and provide Packlink with a solution within a maximum of 5 working days from the beginning of the first incident.
• If no one is home, the transportation company will try to leave an attempted delivery note at the recipient’s address whenever possible. Alternatively, the shipment may be dropped off at a specific location.
• The return to place of origin isn’t included in any of the services, whatever the reason for the return may be (absence, incorrect address, rejection, etc.).
• The times are estimated except for the services with guaranteed delivery, so the user will not have the right to a shipment refund in case of a delay arising from the transport.

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• Digital proof of deliveryat no extra cost. This document can only be requested by the payer of the service.
• Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it.

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• View the Prohibited and non-compensation items.
• It is prohibited to send articles contrary to labor laws, which by their nature or packaging, may harm Mondial Relay's employees or equipment
• It is not possible to deliver parcels to ships, fairs, shows, exhibitions, hotels, campsites, P.O. boxes, construction or mobile sites.

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