GLS

General information

• Estimated transit time: from Monday to Friday, excluding holidays.
• Home collection or Drop-off at an GLS ParcelShop or Locker (depending on service). Find the nearest location.
• Home delivery.
• Label:
  • Courier Collection services: is optional. GLS will bring the shipping label at the time of collection.
  • Drop off Point services: is mandatory.
• Two delivery attempts at no extra cost (depending on the destination).
• Maximum weight: 38 kg.
• Maximum dimensions (cm): the sum of the three measurements (2 times the width + 2 times the height + 1 time the longest side) should not exceed 300 cm.
• Possibility of requesting digital proof of delivery.
• Packlink customer service: Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays.

Types of service

GLS Euro Business Parcel

• It does not require a printer : Optional label*.
• Home collection.
• Transit: estimated 3-7 days, depending on the destinations.
• Delivery schedule: throughout the day.
• Included delivery attempts: 2 (depending on the destinations).
• Maximum weight (kg): 38.
• Maximum measurements (cm): the sum of the three measurements (2 times the width + 2 times the height + 1 time the longest side) should not exceed 300 cm.

GLS Abgabe im PaketShop

• Requires a printer : mandatory label.
• Home collection is not included.
• Drop-off at an GLS ParcelShop or Locker by the sender. Find the nearest location.
• Transit: estimated 24-48 working hours, depending on the destinations.
• Delivery schedule: throughout the day.
• Included delivery attempts: 2 (depending on the destinations).
• Maximum weight (kg): 40.
• the sum of the three measurements (2 times the width + 2 times the height + 1 time the longest side) should not exceed 300 cm.

GLS Business Parcel mit Abholung

• It does not require a printer : Optional label*.
• Home collection.
• Transit: estimated 24-48 working hours, depending on the destinations.
• Delivery schedule: throughout the day.
• Included delivery attempts: 2 (depending on the destinations).
• Maximum weight (kg): 40.
• Maximum measurements (cm): the sum of the three measurements (2 times the width + 2 times the height + 1 time the longest side) should not exceed 300 cm.

GLS Paketshop - Nicht rechteckige Pakete

• Requires a printer : mandatory label.
• Home collection is not included.
• Drop-off at an GLS ParcelShop or Locker by the sender. Find the nearest location.
• Transit: estimated 24-48 working hours, depending on the destinations.
• Delivery schedule: throughout the day.
• Included delivery attempts: 2 (depending on the destinations).
• Maximum weight (kg): 40.
• the sum of the three measurements (2 times the width + 2 times the height + 1 time the longest side) should not exceed 300 cm.

GLS Nicht rechteckige Pakete

• It does not require a printer : Optional label*.
• Home collection.
• Transit: estimated 24-48 working hours, depending on the destinations.
• Delivery schedule: throughout the day.
• Included delivery attempts: 2 (depending on the destinations).
• Maximum weight (kg): 40.
• Maximum measurements (cm): the sum of the three measurements (2 times the width + 2 times the height + 1 time the longest side) should not exceed 300 cm.

GLS Paketshop - Nicht quaderförmige Pakete

• Requires a printer : mandatory label.
• Home collection is not included.
• Drop-off at an GLS ParcelShop or Locker by the sender. Find the nearest location.
• Transit: estimated 24-48 working hours, depending on the destinations.
• Delivery schedule: throughout the day.
• Included delivery attempts: 2 (depending on the destinations).
• Maximum weight (kg): 40.
• the sum of the three measurements (2 times the width + 2 times the height + 1 time the longest side) should not exceed 300 cm.

GLS Nicht quaderförmige Pakete

• It does not require a printer : Optional label*.
• Home collection.
• Transit: estimated 2-4 days, depending on the destinations.
• Delivery schedule: throughout the day.
• Included delivery attempts: 2 (depending on the destinations).
• Maximum weight (kg): 40.
• Maximum measurements (cm): the sum of the three measurements (2 times the width + 2 times the height + 1 time the longest side) should not exceed 300 cm.

* GLS will bring the shipping label at the time of collection and will place it to the parcel.

Label

The label is mandatory, except for Courier Collection services, where GLS will bring and attach the label to the parcel at the time of collection.

Please don't cover the barcode code with sellotape to ensure the label can be scanned correctly.

Services with labelling by GLS

• Courier Collection services. Once you have finalised your order, you will be provided with an address sheet containing the parcel's destination details and the Packlink reference number for the shipment. You can download it as a PDF from the service confirmation email sent by Packlink after purchasing the shipment.
  Printing this sheet is not mandatory, but we recommend printing it out and checking with the driver, that the label matches the parcel being collected.
• Please make sure the parcel has been labelled correctly.

Delivery and collection times

• Collection times: from 8 a.m. to 8 p.m.
• Delivery times: throughout the day.
• Collections:
  • During the price inquiry, you’ll see the first available collection date, but this doesn’t mean that you can’t choose a later date.
  • The collection service is available from Monday to Friday, excluding holidays. Remember that, although it may not be a holiday in your locality, if the branch in charge of the collection is not operating because of a holiday in the city / province, the collection will not be able to take place.
  • Leave a note or post-it on the telephone or intercom if the addressee's surname is not visible, does not match, or if the bell does not work.
• Drop-off:
  • You can bring the goods to the GLS ParcelShop or Locker during office hours on the date that suits you best.
  • Even if your GLS ParcelShop or locker is open on Saturdays, please note that the goods will not begin transit until Monday.
• Delivery: in the event of a failure or impossibility of delivery, the parcel can be delivered to an agreed point (GLS ParcelShop) or a neighbour's home.

Tracking

You can track your shipment on our website here. 

If you want to track the website of the transportation company GLS, click here and enter the shipment number that you will see on the label.

Transit time

The transit of the service is estimated and not guaranteed, as specified at the time of quote. Delivery times vary depending on the destination:

• GLS Euro Business Parcel: estimated 3-7 days, depending on the destinations.
• GLS Abgabe im PaketShop: estimated 24-48 working hours, depending on the destinations.
• GLS Business Parcel mit Abholung: estimated 24-48 working hours, depending on the destinations.
• GLS Paketshop - Nicht rechteckige Pakete: estimated 24-48 working hours, depending on the destinations.
• GLS Nicht rechteckige Pakete: estimated 24-48 working hours, depending on the destinations.
• GLS Paketshop - Nicht quaderförmige Pakete: estimated 24-48 working hours, depending on the destinations.
• GLS Nicht quaderförmige Pakete: estimated 2-4 days, depending on the destinations.

Important 

On certain occasions, due to logistical, operational and climatological reasons, as well as others unrelated to Packlink, it isn’t possible to collect or deliver on the estimated day.

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Conditions

• It’s the user’s responsibility to track the shipment and provide Packlink with a solution within a maximum of 5 working days from the beginning of the first incident.
• If no one is home, the transportation company will try to leave an attempted delivery note at the recipient’s address whenever possible. Alternatively, the shipment can be delivered to a neighbour or dropped off at a specific location.
• The return to place of origin isn’t included in any of the services, whatever the reason for the return may be (absence, incorrect address, rejection, etc.).
• The times are estimated except for the services with guaranteed delivery, so the user will not have the right to a shipment refund in case of a delay arising from the transport.

Proof of delivery

• Digital proof of delivery at no extra cost. This document can only be requested by the payer of the service.
• Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it.

Coverage

Standard protection

All services include the coverage stated in point Maximum liability of Packlink.es, in the Terms and Conditions of the service.

Extra protection

It's possible to purchase extra protection of up to €1,000. Or up to £1,000 for customers where the shipment(s) originated from the UK.

In any case, the coverage will be effective for all contracted services provided that the transported goods are not among those in the List of Prohibited and non-compensation items, nor does it apply to damage caused by insufficient packaging, in which case, at the time of contracting, the user accepts that they are transported without any extra protection coverage.

Restrictions

• View the Prohibited and non-compensation items.
• GLS Conditions.

Contact

• Bear in mind that the service has been contracted with Packlink, so the transportation company will more than likely be unable to attend to you directly, but if you wish to contact GLS, you can do so here.
   
• You can contact the Packlink Customer Service team by clicking Contact us now at the bottom of this article.