No, you do not need to contact the courier. Once you have bought your shipment, all details will be sent automatically to the carrier.
For the purpose of the transportation company, its direct client is Packlink. For this reason, if you contact the carrier, you’ll be probably redirected to our Customer Support for any queries.
Please note that carriers' customer support phone lines may have special tariffs, which might be expensive if you try to call them. We advise you to avoid using this method of contact.
Remember that Packlink does not handle the goods, but it does manage all arrangements with the carrier and the person who finalized the order to ensure the package is delivered as agreed.
The correct way to submit a complaint or any requests related to delays, incidents or to request the cancellation of your shipment is through the Packlink Help Centre support page.