General information
- Estimated transit time: from Monday to Friday, excluding holidays.
- Drop-off at a PostNL ParcelShop or Locker. Find the nearest location.
- Home delivery, to a ParcelShop or a PostNL parcel locker, depending on service.
- Mandatory label.
- Maximum weight: 23 kg.
- Maximum dimensions: length in cm + (width in cm x2) + (height in cm x2) must be less than or equal to 300 cm.
- Possibility of requesting digital proof of delivery.
- Packlink customer service: Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays.
Types of service
PostNL Shop2Shop
- Domestic shipping service.
-
Requires a printer
: mandatory label. - Home collection is not included.
- Drop-off at a PostNL ParcelShop or Locker by the sender. Find the nearest location.
- Transit: estimated 24 working hours, depending on the destinations.
- Delivery schedule: throughout the day.
- Maximum weight: 23 kg.
- Maximum dimensions: length in cm + (width in cm x2) + (height in cm x2) must be less than or equal to 300 cm.
PostNL Shop2Home
- Domestic and European shipping service.
-
Requires a printer : mandatory label.
- Home collection is not included.
- Drop-off at a PostNL ParcelShop or Locker by the sender. Find the nearest location.
- Transit: estimated 24-48 working hours, depending on the destinations.
- Delivery schedule: throughout the day.
- Included delivery attempts: 2.
- Maximum weight: 23 kg.
- Maximum dimensions: length in cm + (width in cm x2) + (height in cm x2) must be less than or equal to 300 cm.
Label
- Mandatory label. Don't cover the barcode part with sellotape to ensure the label can be scanned correctly.
Delivery and collection times
- Delivery times: throughout the day.
-
Drop-off:
- You can bring the goods to the PostNL ParcelShop or Locker during office hours on the date that suits you best.
- Even if your PostNL ParcelShop or locker is open on Saturdays, please note that the goods will not begin transit until Monday.
Tracking
You can track your shipment on our website here.
If you want to track the website of the transportation company PostNL, click here and enter the shipment number that you will see on the label.
Transit time
The transit depends on the contracted service; let us remind you of what we currently offer:
- PostNL Shop2Shop: estimated 24 working hours.
- PostNL Shop2Home: estimated 24-48 working hours, depending on the destinations.
Important
On certain occasions, due to logistical, operational and climatological reasons, as well as others unrelated to Packlink, it isn’t possible to collect or deliver on the estimated day.
Conditions
- It’s the user’s responsibility to track the shipment and provide Packlink with a solution within a maximum of 5 working days from the beginning of the first incident.
- If no one is home, the transportation company will try to leave an attempted delivery note at the recipient’s address whenever possible. Alternatively, the shipment may be dropped off at a specific location.
- The return to place of origin isn’t included in any of the services, whatever the reason for the return may be (absence, incorrect address, rejection, etc.).
- The times are estimated except for the services with guaranteed delivery, so the user will not have the right to a shipment refund in case of a delay arising from the transport.
Proof of delivery
- Digital proof of delivery. This document can only be requested by the payer of the service.
- Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it. In case the recipient is not at home, the shipment can be delivered to a neighbour.
Coverage
Standard protection
All PostNL services include a maximum compensation cover up to £33 per shipment.
Extra protection
It's possible to purchase extra protection of up to €1,000. Or up to £1,000 for customers where the shipment(s) originated from the UK.
In any case, the coverage will be effective for all contracted services provided that the transported goods are not among those in the List of Prohibited and non-compensation items, nor does it apply to damage caused by insufficient packaging, in which case, at the time of contracting, the user accepts that they are transported without any extra protection coverage.
Restrictions
- View the Prohibited and non-compensation items.
Contact
- Bear in mind that the service has been contracted with Packlink, so the transportation company will more than likely be unable to attend to you directly, but if you wish to contact PostNL, you can do so here.
- You can contact the Packlink Customer Service team by clicking Contact us now at the bottom of this article.