UPS

General information

• Estimated transit time: from Monday to Friday, excluding holidays.
• Home collection or drop off at a UPS Access Point (depending on service).
• Home delivery or to a UPS Access Point.
• Mandatory label.
• Three delivery attempts at no extra cost.
• Maximum weight (kg): 70.
• Maximum dimensions (cm): longest side must be less than 100.
• Possibility of requesting digital proof of delivery.
• Packlink customer service: Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays.

Types of service

UPS Standard - Domestic Next Day - S2H

• Drop-off at a UPS Access Point by the sender. Find the nearest point.
• Domestic transit service.
• Requires a printer : mandatory label.
• Transit time: estimated 24 working hours.
• Delivery times: throughout the day.
• Included delivery attempts: 3.
• Maximum weight (kg): 20.
• Maximum dimensions (cm): longest side must be less than 97cm.
• Extras: possibility of requesting scanned proof of delivery.

UPS Standard - Domestic Next Day - H2H

• Domestic transit service.
• Requires a printer : mandatory label.
• Transit time: estimated 24 working hours.
• Delivery times: throughout the day.
• Included delivery attempts: 3.
• Maximum weight (kg): 70.
• Maximum dimensions (cm): longest side must be less than 100cm
• Extras: possibility of requesting scanned proof of delivery.

 UPS Express Saver (Express) - S2H

• Drop-off at a UPS Access Point by the sender. Find the nearest point.
• Air service with worldwide delivery.
• Requires a printer : mandatory label.
• Transit time: estimated 3 working days, depending on the destination*.
• Delivery times: throughout the day.
• Included delivery attempts: 3.
• Maximum weight (kg): 20.
• Maximum dimensions (cm): longest side must be less than 97cm.
• Extras: possibility of requesting scanned proof of delivery.

*If the shipment requires customs procedures, delivery will take longer.

UPS Express Saver (Express) - H2H

• Air service with worldwide delivery.
• Requires a printer : mandatory label.
• Transit time: estimated 3 working days, depending on the destination*.
• Delivery times: throughout the day.
• Included delivery attempts: 3.
• Maximum weight (kg): 70.
• Maximum dimensions (cm): longest side must be less than 100cm
• Extras: possibility of requesting scanned proof of delivery.

*If the shipment requires customs procedures, delivery will take longer.

UPS Standard (Economy) - S2H 

• Drop-off at a UPS Access Point by the sender. Find the nearest point.
• Air service with worldwide delivery.
• Requires a printer : mandatory label.
• Transit time: estimated 3-6 working days, depending on the destination*.
• Delivery times: throughout the day.
• Included delivery attempts: 3.
• Maximum weight (kg): 20.
• Maximum dimensions (cm): longest side must be less than 97cm.
• Extras: possibility of requesting scanned proof of delivery.

*If the shipment requires customs procedures, delivery will take longer.

UPS Standard (Economy) - H2H

• Air service with worldwide delivery.
• Requires a printer : mandatory label.
• Transit time: estimated 3-6 working days, depending on the destination*.
• Delivery times: throughout the day.
• Included delivery attempts: 3.
• Maximum weight (kg): 70.
• Maximum dimensions (cm): longest side must be less than 100cm
• Extras: possibility of requesting scanned proof of delivery. 

*If the shipment requires customs procedures, delivery will take longer.

Label

Mandatory label, please do NOT cover the barcode part with sellotape to ensure the label can be scanned correctly.

Delivery and collection times

• Collection times are between 9 a.m. and 8 p.m. depending on the place of residence. The system will offer you the available options.
• Delivery times throughout the day.
• During the price inquiry, you’ll see the first available collection date, but this doesn’t mean that you can’t choose a later date.
• Drop-off: you can bring the goods to the UPS Access Point during office hours on the date that suits you best. Find the nearest point.
• The collection service is available from Monday to Friday, excluding holidays. Remember that, although it may not be a holiday in your locality, if the branch in charge of the collection is not operating because of a holiday in the city / province, the collection will not be able to take place and will take place on the next working day.

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Tracking

You can track your shipment on our website here. 

If you want to track the website of the transportation company UPS, click here and enter the shipment number that you will see on the label.

Transit time

The transit depends on the contracted service; let us remind you of what we currently offer:

• UPS Standard - Domestic Next Day - S2H: estimated 24 working hours.
• UPS Standard - Domestic Next Day - H2H: estimated 24 working hours.
• UPS Express Saver (Express) - S2H: estimated 3 working days, depending on the destination*.
• UPS Express Saver (Express) - H2H: estimated 3 working days, depending on the destination*.
• UPS Standard (Economy) - S2H: estimated 3-6 working days, depending on the destination*.
• UPS Standard (Economy) - H2H: estimated 3-6 working days, depending on the destination*.

*If the shipment requires customs procedures, delivery will take longer.

Important 

On certain occasions, due to logistical, operational and climatological reasons, as well as others unrelated to Packlink, it isn’t possible to collect or deliver on the estimated day

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Conditions

• It’s the user’s responsibility to track the shipment and provide Packlink with a solution within a maximum of 5 working days from the beginning of the first incident.

• If no one is home, the transportation company will try to leave an attempted delivery note at the recipient’s address whenever possible. Alternatively, the shipment may be dropped off at a specific location.
• The return to place of origin isn’t included in any of the services, whatever the reason for the return may be (absence, incorrect address, rejection, etc.).
• The times are estimated except for the services with guaranteed delivery, so the user will not have the right to a shipment refund in case of a delay arising from the transport.
• Delivery will be attempted up to three times, then held for seven days, then returned to sender unless the receiver has set up delivery to an Access Point, then after first attempt the parcel will be routed to Access Point.

Proof of delivery

• Digital proof of delivery at no extra cost. This document can only be requested by the payer of the service.
• Provided that it’s not a certified delivery, a third party, who is not necessarily the recipient of the shipment, may receive it.

Coverage

Standard protection

• All UPS Standard Domestic and International services include a maximum compensation cover up to £50.
• All UPS Express Saver services do not include any compensation cover. Users must always purchase extra protection.

Extra protection

It’s possible to contract an extra protection for a maximum value of £1,000.

In any case, the coverage will be effective for all contracted services provided that the transported goods are not among those in the List of Prohibited and non-compensation items, nor does it apply to damage caused by insufficient packaging, in which case, at the time of contracting, the user accepts that they are transported without any extra protection coverage.

Restrictions

• View the Prohibited and non-compensation items.
• View the UPS Conditions.

Contact

• Bear in mind that the service has been contracted with Packlink, so the transportation company will more than likely be unable to attend to you directly, but if you wish to contact UPS, you can do so here.
• We are happy to help you via the Help Portal from Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00, excluding holidays. Click Contact us now at the end of this page. 

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