In our Help Center, you will find all the information you need to resolve your queries, manage incidents and find out more about Packlink.
If after exploring our portal, you cannot find the answer you were looking for, we will be glad to help you. Our Customer Support Team is available from Monday to Friday from 08:00 to 20:00 and Saturday from 09:00 to 18:00 (except bank holidays).
Important
To handle your request, please choose the appropriate option according to the type of query:
- Labels: if you are unable to download the shipping label. If there is an error, you will need to cancel the shipment and create a new one.
- Pickup: if the carrier has not collected the parcel or you have had problems dropping it off at an office, ParcelShop or locker.
- Delivery: if the recipient has not received the parcel or there have been problems with the delivery.
- Cancel: if you want to cancel the shipment and request a refund.
- Tracking: check the status of your shipment and track its progress.
- Billing: if you have concerns about the invoice or have been charged by Packlink.
- Claims: if you want to report damage to goods or the loss of a parcel.
- Technical Issues: if you have any questions about the use of the platform or the shipping process.
Steps to contact the Packlink customer service team:
- Access to the Help Center Contact Form.
- Select the option that best fits your case.
- Enter the Email you used to purchase the service and the Packlink reference number of the shipment. This is an alphanumeric code of 19 digits that includes letters and number (Example: UN2026COM0000000000).
You can find it in the service confirmation email sent by Packlink after purchasing the shipment, or you can also retrieve it using the tool available in our Help Center. - Fill in the required fields with the requested information and click Send.
After submitting your request, you will receive a confirmation email informing you that we have successfully received your message. Our agents will review your case and provide you with a response and solution as soon as possible.
In our Help Center we explain how to check the status of requests submitted to Packlink.