If you need to create a return label for Amazon, El Corte Inglés, Zalando or other e-commerce platform, you must read and understand their Terms and Conditions or return policy.
Many of those companies have special agreements with carriers and only receive returned merchandise from them. Therefore, we suggest you check the points below, to avoid any possible inconveniences with the shipment:
- Please ask the retail clerks at the store where you made the purchase, if they accept shipping labels from other shipping providers, since the return label will always be assigned to a particular label.
- Check if you need to include an authorisation letter or a return note for the parcel. If so, you should ask and request for this document.
- Confirm if they will accept the merchandise and if it will not be necessary for the courier to provide documentation or additional arrangements.
- In the case of Amazon, please check with the customer support team the address of the warehouse where you will be sending the merchandise, as there are several shipments destined to San Fernando de Henares- Spain, which are not accepted due to the destination address being incorrect.
- Always follow the instructions you were given at the time when you requested the return to be issued.
The preparation of the packaging is essential to provide appropriate protection of the merchandise during transit and distribution. For this reason, we recommend you to check the Packlink Packing Guide.
- Remember that returned merchandise (damaged goods and machinery or goods returned to the seller), although not strictly prohibited, is not covered by our extra protection and is excluded from any compensation because it's contemplated in our list of non-compensation item.
- If the retailer where you bought the goods rejects the package, Packlink will bill additional charges to the customer for return to origin.