The average time estimated to resolve a complaint and settle the refund for damage, loss or missing content is 30 calendar days, but we'll try our best to resolve your claim as soon as possible. We always talk about estimated time, because the claim does not depend solely on Packlink, but also on third parties.
The estimated term begins upon receipt of the required documents and the claim is transferred to the carrier.
It may take up to 90 days, in case the carrier requests for additional documents.
Our team will keep you informed about the status of your claim.
Before submitting a claim, make sure to check the article The essential requirements for submitting a claim. Incomplete or incorrect documentation may delay the refund process.