The status Generating labels indicates that our system is connecting with the transport company's system to complete the creation of the label, so it will be ready for download shortly.
This process usually takes 10-15 minutes. However, sometimes there may be delays in transmitting the information to the carrier due to technical issues or the use of non-standard characters.
If after this time, you do not receive the label via email or you cannot download it from your post-sales page, please contact the Packlink Customer Service team by sending a request via the support page and choosing the Labels option. Our agents will send it to the email address you provided when you signed up for the service.