The status Generating labels indicates that our system is connecting with the transport company's system to complete the creation of the label, so it will be ready for download shortly.
This process usually takes 10-15 minutes. However, sometimes there may be delays in transmitting the information to the carrier due to technical issues or the use of non-standard characters.
If after this time, you do not receive the label via email or you cannot download it from your post-sales page, please contact the Packlink Customer Service team. To do this, go to the support page, select the Contact Support option and then choose the Labels category. Our agents will send it to the email address you provided when you purchased the service.