With Packlink shipping solutions you can send suitcases and luggage as long as they are properly packed.
Important
UPS does not transport suitcases. It only accepts the shipment of personal belongings if they are transported in a cardboard box. All other carriers do accept suitcases.
Tips
Luggage must travel inside a cardboard box, as if any damage (scratches, broken handles, broken wheels, etc.) occurs, the shipment will not be covered by the extra protection, as the suitcase is classed as a container.
Before preparing to send your suitcase, we recommend you check how to send clothes, shoes and textiles with Packlink.
Make sure that your suitcase does not contain prohibited or non-compensation items (deodorants, sprays, compressed gases, ADR flammable goods, etc.), to avoid issues or sanctions during transportation.
Packaging materials
- Double corrugated cardboard box, based on both weight and dimensions of the suitcase.
- Plastic wrap / Shrink wrap.
- Mouldable foam.
- Expanded polyethylene corners and profiles.
- Packaging tape.
Packaging instructions
Option 1:
In the event of damage to the shipment, this type of packaging IS NOT covered by Extra Protection cover and both the carrier and Packlink are exempt from any liability.
- Print two copies of the shipping label.
- Insert one copy of the shipping label inside the suitcase.
- Place the suitcase in an upright position and check that it is properly closed.
- Tie the end of the plastic wrap to a handle on the suitcase to secure it and prevent it from coming loose.
- Then wrap the entire suitcase with a generous quantity of plastic wrap to protect it.
- Fix the plastic wrap with sufficient packaging tape.
- Attach the other copy of the shipping label on to the front of the suitcase, ensuring it is in a clearly visible place and secure with sufficient packaging tape to prevent it from coming off. Do not cover the barcode, as this may cause scanning problems with the driver's PDA device.
Option 2:
In case of damage to the shipment, this type of packaging IS covered by Extra Protection cover.
- Print two copies of the shipping label.
- Insert one copy of the shipping label inside the suitcase.
- Check that the suitcase is properly closed.
- Wrap the suitcase with at least 5 cm of mouldable foam to protect the structure, wheels and handle.
- Protect the edges of the case with expanded polyethylene corners and profiles.
- Place the suitcase in a double corrugated cardboard box, based on its weight and dimensions. The suitcase must be completely contained within the box.
- Make sure that the cardboard box does not contain any other data or special handling instructions that could alert the driver.
- Close and seal the cardboard box with sufficient packaging tape.
- Write the recipient's full name in large letters on the outside of the cardboard box, as well as the city and country of destination.
- Attach the other copy of the shipping label on the side of the cardboard box and secure it with sufficient packaging tape to prevent it from coming off. Do not cover the barcode, as this may cause scanning problems with the driver's PDA device.
Coverage
In the event of damage to the shipment, the Claims Department will only consider claims where the items have been transported with sufficient protective material. Any item that is transported without respecting our Packaging Guide will be excluded and ineligible for any compensation otherwise awarded.