Most services include home collection, so the transportation company needs to collect the goods at the address you entered when you finalised the order.
If the shipment has not been collected on the expected date/time slot and you cannot wait any longer, before going to their facilities, we recommend contact the Packlink Customer Service team by submitting a request via the support page and choosing the option Pickup. Our agents will manage the incident with the transport company to offer you a solution.
Important
If you take the goods directly to the carrier's office, they may reject them or charge you or the recipient for the shipment. Furthermore, if the first collection was unsuccessful, we may have to create a new collection order, even if the collection will not be made at the home address.