Your compensation will be denied if:
Sending items included in the Prohibited or No compensation item list.
The packaging does not follow our Packaging Instructions.
Labels are not applied correctly to the parcel. Find out How to apply the shipping label to the parcel.
Claim is filed after 30 days from date of dispatch for losses and 7 days from the delivery date.
Insufficient documentation is provided.
If you are claiming a lost parcel but the parcel is then delivered.