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Why has my claim has been rejected?

Your compensation will be denied if:

list__1_.png  Sending items included in the Prohibited or No compensation item list. 
box__2_.png The packaging does not follow our Packaging Instructions.
icon.png Labels are not applied correctly to the parcel. Find out How to apply the shipping label to the parcel.
calendar.png Claim is filed after 30 days from date of dispatch for losses and 7 days from the delivery date.
list.png Insufficient documentation is provided.
If you are claiming a lost parcel but the parcel is then delivered.

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