Back to

I am unable to find the postal code, what can I do?

When you do a search on Packlink you have to select the country of origin and destination and the postal code of origin and destination.

In the postal code section you can either search by city name or directly the postal code, should you know it already.

If the search gives no results unfortunately it means that it might be not available in our postal codes database and for you to complete the shipment we will have to add the missing postal code. In this case please contact us and provide the missing code.

Before submitting the request please verify that you are entering the country and postal code in the correct format of the country of origin/destination. 

If you search by city you will find the most used which not necessarily might be the exact one , that's why we recommend you to search by postcode, the search is more accurate.

Example: let's say that you want to ship from the postal code in Barcelona 08001 to the postal code in London NW9 0AA. By typing London the search will give you the most used postal codes, instead if you type the postal code directly, if existing in the database the search will match with your input.

Please remember that in case of booking a service to an incorrect postal code, your shipment might not be delivered or collected.

 If you wish to contact us to let us know about a missing postal code please provide also the following details:

  • postal code and city
  • full address 
  • number of parcels 
  • weight and dimension (LxWxH)


Was this article helpful?
6 out of 12 found this helpful

If you need help please complete the online form

Contact us