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How to get in touch with our Customer Service team?

You can contact our Customer Service through the Help Center by email or Live Chat. 

Our agents will be glad to help you :) 

  • Help Center

Once you completed the contact form, a ticket will be created automatically in our system and you will receive an answer as soon as possible.

We recommend you to answer to the same ticket if the matter concerns the same reference, to conserve the history of messages and all the information. In case you duplicate your request about the same reference, our response can be delayed.

  • Live Chat 

You can contact us through our live chat and speak with a Customer Service agent, but if you have already sent a ticket, you must wait for a response.

We know that your shipment is very important for you, but keep in mind that if we should request information to the carrier, the answer may not be immediate. We will work on your case to solve it as soon as possible. 


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