Back to

How long does it take to receive the compensation in case my item is lost or damaged?

If your claim has been accepted by our Claims Department you'll receive the compensation within 90 days from the date of the acceptance.

Please that reviewing the documentation you provided takes time, please be patient, we aim to provide an answer regarding the acceptance of the claim as soon as possible.


Was this article helpful?
15 out of 68 found this helpful

If you need help please complete the online form

Contact us