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What happens if I send prohibited goods?

If you send a prohibited article, the shipment might be held or destroyed by the carrier or customs officials.

There are particular types of goods and products that cannot be shipped with Packlink. There are in fact laws that limit the circulation of certain type of items due to safety, health, protection or general purposes.

The content that you declare when you book a service with Packlink is not verified, nor does Packlink handle the shipment at any time, therefore it is extremely important to know that you are the sole responsible for verifying that the content of your shipment is compliant with the law.

If a prohibited or restricted good is picked up, the carrier may hold it on any national or international route so that the client can collect it on their own. Unfortunately Packlink will not collaborate on the resolution of this incident since none of the companies available through our site allow this kind of articles. If such items are sent with Packlink additional charges might apply due to the shipping on this type of goods (storage, clearance on a safe deposit, etc.).

Packlink will not accept any claim regarding delays and/or additional charges imputable to the holding or destruction of this type of articles

Additionally to the listed items, both prohibited and restricted, each carrier may have their own limitations to the ones listed on our website, so we urge you to check the terms and services of the carrier's particular service of your choice (available before finalizing the purchase). 

Please check the full list of items here: Forbidden and Restricted Goods



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