Back to

My parcel has not been collected. What can I do?

Should your package not be picked up, please contact our help centre, via the Reschedule Pick up tool, where an agent will be able to assist you in getting it picked up. 

The carrier will then reattempt the pick up on a date that is convenient for you. In some instances you might be able to drop off your package locally. We work with both domestic and international deliveries companies and they will able to help your resolve any collection issues you are having.


Was this article helpful?
234 out of 2168 found this helpful

If you need help please complete the online form

Contact us