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How can I claim the loss or damage of my parcel?

If your parcel has been damaged, you are missing some of its content, or it was lost, please contact Packlink. 

Please keep in mind that there are 5 essential requirements to open a claim: The 5 essential requirements to open a claim

A dedicated team who is professionally trained to handle insurance claims will handle your request.  

Remember that the client is the only person who can make a claim, always from his email address.




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