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Can the driver refuse the collection?

The driver might refuse to collect your parcel if:

  • Your parcel does not have proper packaging: remember to check our Packaging tips.
  • Your parcel is not well identified with the mandatory label: if you have chosen a service which label is mandatory and you have not the label prepared.
  • Missing customs invoice: remember that for shipments outside the EU, you need to complete a Customs Form 
  • Your parcel exceeds weight/dimensions and you have underdeclared weight and dimensions during the booking process.
  • Your parcel contains prohibited items.
  • You booked a service with another carrier. Example: You have booked 2 services, one of them with UPS and another with TNT. If TNT collect its parcel, they won't also collect the UPS one.


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