If the merchandise is damaged, we need 3 photographs that prove it:
1. Photo of damaged goods in their entirety: the photo must show the damage in its entirety and not just a detail. If the damage is not noticeable in a general shot, it will be necessary to add one more image of the article where it is shown. In case you find more than one damaged item, take the picture grouping all the items in a single image.
2. Photo of the outer packaging, including the label of the transport company: the photo must show that the shipment was made with the transport company and that the claim corresponds to the contracted shipment. We request that the photo be taken at a distance where the shipping label is visible.
3. Photo of the goods with inner packaging: the photo should show that the packaging used has protected the contents during transport. We request an image of the damaged merchandise placed inside the packaging, just as it arrived at the original recipient.
Do not throw away the used packaging: Keep the damaged merchandise as well as its packaging, the merchandise must not be repaired or manipulated until the expert's management is carried out.