In case of damage or loss you can make a claim to Packlink, provided that you follow these 5 mandatory requirements:
Don't send goods included in our Forbidden and Restricted Goods list..
Use apppropriate packaging according to our Packing Guide. Packaging Guide.
Prove the value of the goods by providing the invoice or recipt of the purchase
Take pictures of the damaged goods including the packaging used
In case of obvious damage, the signature must make mention to them. In case of non-obvious damage, the seven (7) day period limit must be respected.