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The 5 essential requirements to open a claim

In case of damage or loss you can make a claim to Packlink, provided that you follow these 5 mandatory requirements:

1_C-48.png Don't send goods included in our Forbidden and Restricted Goods list..
3_C-48.png Use apppropriate packaging according to our Packing Guide. Packaging Guide.
5_C-48.png Prove the value of the goods by providing the invoice or recipt of the purchase
4_C-48.png Take pictures of the damaged goods including the packaging used
2_C-48.png In case of obvious damage, the signature must make mention to them. In case of non-obvious damage, the seven (7) day period limit must be respected.
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