A complaint must always be started by the person who finalised the order, by using the email address with which the service was purchased.
At Packlink , we want to offer you the best security and comply with the current laws; therefore, in accordance with the Data Protection Act, we cannot provide information to those outside the scope of the service.
The correct way to submit a complaint or any requests is our contact form. You can access here or you can click on the Contact us now button at the end of this page.