For the purpose of the transportation company, its direct client is Packlink. For this reason, if you contact the carrier, you’ll be probably redirected to our Customer Support for any queries.
Please note that carriers' customer support phone lines may have special tariffs, which might be expensive if you try to call them. We advise you to avoid using this method of contact. However, as long as you ask us for the telephone number, we will provide you with the information you need.
The correct way to submit a complaint or any requests related to delays, incidents or to request the cancellation of your shipment is through the Packlink Help Center contact form.
Track your shipment on Packlink is very easy. However, if you need an internal reference from the transportation company, you can find it on the shipping label (under the barcode).