If your shipment has not been collected, the first thing you must take into account is the date and time slot selected during the purchase process (morning, afternoon or throughout the day).
These time slots are those agreed with the carriers depending on the freight they have destined for that postal code or collection area, therefore, from Packlink we can not modify them.
If your parcel hasn't been collected yet, please check the points below:
- Check the selected service includes home collection.
- Check the date and time slot.
- Time period: please wait until the agreed time has ended. The driver may have many parcels to collect on route. They will try their best to collect on time.
Important The pickup times are orientative and the route may suffer occasional delays due to unexpected events such as: traffic, extreme weather conditions, roadworks, vehicle breakdowns, transportation strikes, road closures, etc.
- Out of time: If the scheduled date and time slot have been met and the carrier has not picked up the goods, please contact the Packlink Customer Service Team by sending a request through the pickup form on our Help Center to request details from the transport company so that they can inform us what happened and confirm when they will come to collect.
Our support agents will contact you as soon as possible through the email you have detailed in the request, to help and offer you a solution.