According to the conditions outlined in the Packlink Cancellation Policy, you can cancel your order, as long as the parcel hasn't been collected or delivered yet.
Important
The deadline to submit a cancellation is limited to 15 days from the date the order was paid.
Steps you must follow to cancel a shipment:
- Access our Cancellation contact form.
- Enter the email address you had provided to finalise your shipment.
- Enter the Packlink Reference number in the correct field.
- In case you have forgotten this number, you can use our tool to retrieve it.
- Click Send.
- Select a Cancellation reason from the list.
- Click Continue.
Our Customer Support will contact you via email to confirm the cancellation and the refund.
Tips
- If you have printed the label or the address sheet of the shipment you have decided to cancel, make sure to destroy it to avoid confusion with other shipments.
- If you selected a service with home collection, do not hand the goods over to the courier. Instead, tell them you have cancelled the order.