When you contact our customer support to request a cancellation of a shipment, we will issue a refund within 48 working hours, provided that the label has not been used. After issuing the refund, the cancelled shipment will be credited to your account.
Once the refund is issued by Packlink, the amount will be reimbursed to your credit card or debit card within a period of 7-10 days after the cancellation date (refund confirmation) is issued by us. Some credit card issuers might take longer. Packlink will issue the refund at the same time but it is possible that it won't be reflected in your account until your card settlement date.
We will refund the shipment directly to your PayPal account. The refund of the transaction takes place immediately. If you have opened a dispute on Paypal, the refund will be delayed as it will be necessary to manage the dispute via Paypal directly. We advise you not to initiate disputes on Paypal for this reason, avoiding unnecessary delays and the related extra costs that will be charged to you by the payment platform for the management of the dispute. Packlink will reimburse you the amount paid without any inconvenience if you have not been able to use the service and it is in our interest that you can receive the credit as soon as possible!