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How do I contact Packlink's customer support team?

Packlink's customer support team provides support for all your shipment enquires. You can contact Packlink customer support by exclusively using the contact form available in this Packlink Help Center. Support is available Monday to Friday, from 8 a.m. to 8 p.m., and Saturday, from 9 a.m. to 6 p.m., excluding bank holidays.

Ho do I access Packlink Help Center?

You can access the Packlink Help Center by clicking on HELP and then on the CONTACT US NOW link available at the bottom of the web page.

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Once you click on the Customer Support link, you'll be re-directed to a homepage of the Help Center.

 

How do I use the Help Center?

In the Help Center, you will find almost all the information you need. If you do not find the answer you are looking for, we will be happy to assist you through our contact form. Our agents will do their best to give you the support you need, exclusively via e-mail. If your request does not receive an immediate response, it is because we do not have up-to-date information on the shipment or we are awaiting confirmation from the carrier.

Please bear in mind that Packlink does not handle shipments and acts as an intermediary between you and the transport company, therefore, we must always contact the carrier when there is an issue with the shipment itself.

I have already submitted a support request how can I follow up my request?

 

  • I have already submitted a support request, how can I follow my request? 

You will be able to follow the status yor request by logging in and visiting the section called "My activities". You can access by visiting this link:

https://support.packlink.com/hc/en-gb/requests

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If you have already submitted a support request, each request will have its own status: OPEN, AWAITING YOUR REPLY and SOLVED.

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How do I use the contact forms?

 

WE SUGGEST TO ALWAYS USE THE CORRECT CONTACT REASON

SO THAT YOUR REQUEST WILL BE GIVEN THE RIGHT PRIORITY

 

📦LABELS: Questions regarding the shipping documents or if you have not received the postage labels.
👨🏼‍✈️PICKUP: If your shipment has not been collected or you wish to reschedule a collection for a new date.
🚚 DELIVERY: If you shipment has not been delivered or you have a query regarding a delivered item.
🚀TRACKING: Tracking info from the carrier or contact us if the tracking is not up to date or not clear.
❌CANCEL THE SHIPMENT: If you have not used the postage label and want to cancel and refund.
📑BILLING: For questions regarding invoices or payments.
☂️CLAIMS: When you have to request help for a damage or loss case.
👁️‍🗨️SOMETHING ELSE: This is only for generic information when you have not yet confirmed an order or about how to use the platform.

 

CONTACT FORM

 

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